Front Desk Clerk

Del Monte Hotel Management LLC; Beachwood (OH); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefit packages

Hotel room discounts

Discounts on food and beverages

Professional development and career成长

Job summary

Residence Inn Cleveland Beachwood, part of Del Monte Hotel Group, is seeking a Front Desk Clerk dedicated to exceptional guest service. You will greet guests, manage check-ins/outs, and handle inquiries with a friendly, professional approach.

Ideal candidates will have strong communication skills, a detail-oriented mindset, and the ability to multi-task in a fast-paced hotel environment, ensuring every guest feels at home.

Qualifications

• Self-motivated Front Desk Clerk with strong work ethic and customer service focus.
• Excellent communication skills and attention to detail.
• Ability to greet guests, handle inquiries, and provide information.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone and handle guest requests.
• Post charges, compute bills, collect payments, and make change.
• Make and confirm reservations.
• Monitor room availability and block rooms.
• Program wake-up calls and handle guest mail/messages.
• Perform check-out services and cash drops.
• Maintain front desk and lobby cleanliness and order.

Education

High school diploma or GED

Tools

Basic computer skills

Job description

We are looking for someone who is friendly, dependable, professional, and genuinely enjoys helping people. The ideal candidate understands that great hospitality is about the little things—remembering a guest’s name, following up on a request, offering a helping hand, and making someone’s day a little easier.

At the Residence Inn Cleveland Beachwood, we value teamwork, communication, cleanliness, attention to detail, and exceptional guest service. If you enjoy working with people, thrive in a team environment, and take pride in creating positive guest experiences, we would love to have you join our team!

Come be part of the Residence Inn Cleveland Beachwood team and help us make every guest feel at home.

Job Responsibilities

As a Front Desk Clerk, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible.

Your specific duties in this role will include:

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability, Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, pool, lounge.
• Provide guests with directions and information regarding the local area.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Ensure the cleanliness of the Front office, lobby and surrounding areas.
• Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.

Job Requirements

We are looking for a self-motivated Front Desk Clerk with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skill and are passionate about the guest service experience but also have an eye for detail.

Specific qualifications for the role include:

• 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Basic computer and administrative skills
• Availability to work a flexible schedule
• Maintain a valid Driver's License from the state which you reside with no major violations.

Benefits

As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Competitive pay
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.