Guest-Focused Theatre Assistant Manager

Emagine Entertainment, Inc.; Lake Geneva (WI); Hybride; USD 17 000 - 25 000; Temps partiel

Résumé du poste

Geneva Lakes Theatre in Lake Geneva, WI seeks an Assistant Manager to lead daily operations, guide staff, and ensure a memorable guest experience. This part-time role requires a hands-on leader who can open/close, manage shift activity, and reinforce company policies.

You will mentor team members, monitor guest satisfaction, handle guest recovery, and help with safety procedures while maintaining compliance with labor laws and health codes. Prior theatre or hospitality experience is preferred.

Qualifications

• Previous customer service and leadership experience required.
• Proven track record in a leadership role within a fast-paced environment.
• 1-2 years of theatre experience preferred.
• Strong commitment to delivering high-quality service in a guest-focused environment.
• Ability to identify solutions, improve efficiencies, and drive results.
• Comfortable working in a fast-paced, results-oriented environment.

Responsabilités

• Understand and assist with the execution of operational policies and procedures including labor, cost of sales, revenue control, speed of service, and guest satisfaction.
• Assume the role of Manager/Mentor on Duty (MOD) when required, overseeing all aspects of daily floor operations and actively coach and mentor the team members
• Encourages and requires behaviors that align with the company’s core values and purpose.
• Assign tasks and responsibilities to team members and provide follow-up to ensure efficient operations.
• Assist with opening and closing the building, completing nightly closing paperwork, and preparing shift deposits.
• Monitor guest satisfaction and consistently identify opportunities to enhance the movie-going experience.
• Engage in guest recovery situations, acting as a resource for questions, comments, and concerns from all guests.
• Assist with the selection, training, development, and overall employment experience of staff.
• Follow work safety guidelines and ensure all staff members are aware of and adhere to safe work practices.
• Assist in the maintenance of proper emergency, safety, and security procedures.
• Ensure the theatre remains compliant with all applicable state and federal regulations, including labor laws, health and safety codes and accessibility requirements.
• Assist with other issues related to Daily Floor Management as needed.

Connaissances

Customer service

Leadership

Team coaching

Problem solving

Fast-paced environment

Formation

High School Diploma/GED

Outils

Microsoft Word

Excel

PowerPoint

Description du poste

Geneva Lakes Theatre in Lake Geneva, WI seeks an Assistant Manager to lead daily operations, guide staff, and ensure a memorable guest experience. This part-time role requires a hands-on leader who can open/close, manage shift activity, and reinforce company policies.

You will mentor team members, monitor guest satisfaction, handle guest recovery, and help with safety procedures while maintaining compliance with labor laws and health codes. Prior theatre or hospitality experience is preferred.