Guest-Focused Security Officer - Casino Safety

Colonial Downs & Rosie's Gaming Emporium; Vinton (VA); In loco; USD 22.000 - 26.000; Tempo pieno

Descrizione del lavoro

Colonial Downs Group LLC is seeking a Security Officer to provide a high level of guest service and to safeguard the property and patrons. You will respond to incidents, observe gambling activities for rule compliance, and maintain a professional, courteous presence both inside and outside the facility.

Compensation: $17.00 per hour. The role requires vigilance, integrity, and the ability to work nights, weekends, and holidays while upholding all safety rules and procedures.

Competenze

• Minimum of one year experience in customer service, law enforcement, military, or security, or pursuing a related degree.
• Basic computer skills and ability to use Word.
• Must obtain valid racing license where applicable.
• Driver's license with at least three years driving experience may be required.

Mansioni

• Provide high level guest service to guests, team members and vendors.
• Ensure safety of all guests and team members on the property.
• Record investigations and incident reports promptly.
• Assist with money transfers across the property.
• Patrol the property during shift to maintain safety.
• Enforce company and Virginia Racing Commission rules and policies.
• Stand posts in assigned locations for extended periods.
• Control and diffuse potential problems and assist in emergencies.
• Control access to the property and restricted areas.
• Respond to calls for assistance immediately.
• Maintain radio contact with base during shift.
• Check IDs for gaming floor admittance, greet guests professionally.
• Manage crowd control and maintain a friendly environment.
• Compose written reports and report violations and illegal activity.
• Report to supervisor on day-to-day activities and attend trainings.
• Perform other duties as assigned.

Conoscenze

Guest service

English communication

Conflict resolution

Attention to detail

Teamwork

Descrizione del lavoro

Colonial Downs Group LLC is seeking a Security Officer to provide a high level of guest service and to safeguard the property and patrons. You will respond to incidents, observe gambling activities for rule compliance, and maintain a professional, courteous presence both inside and outside the facility.

Compensation: $17.00 per hour. The role requires vigilance, integrity, and the ability to work nights, weekends, and holidays while upholding all safety rules and procedures.