Casino Security Specialist: Guest Safety & Response

Delta Downs Racetrack Casino & Hotel; Vinton (LA); On-site; USD 29,000 - 42,000; Full time

Job summary

Boyd Gaming Corporation seeks a Security Officer to protect guests, team members and assets across the property. Responsibilities include patrolling areas, monitoring cameras and alarms, and delivering top-tier guest service in a courteous manner.

You will respond to emergencies, conduct incident reporting, and assist with medical and safety protocols as trained. Success requires passing the Security Officer Academy and maintaining readiness for high-traffic environments.

Qualifications

• Minimum 1 year of experience in security, customer service, or related role.
• Strong communication, observation, and problem-solving skills.
• Ability to successfully complete company Security Officer Academy.
• Proof of eligibility to work in the United States.
• Ability to operate vehicles, radios, and security equipment.
• Preferred: Previous security, law enforcement, or military background.
• Experience in resort, casino, or hospitality security environments.

Responsibilities

• Patrol and monitor all areas of the property, including exterior areas, on foot, bicycle, or in a company vehicle.
• Monitor alarm systems, surveillance cameras, access control systems and other security equipment.
• Deliver excellent guest service, responding to questions, complaints, and/or conflicts in a professional manner.
• Respond to physical threats, altercations, or aggressive behavior.
• Engage in self-defense and defensive tactics as needed.
• Utilize de-escalation and conflict resolution techniques to minimize force.
• Act as a first responder during emergencies (medical, fire, criminal, natural disasters).
• Perform gaming drops and transactions, including carrying and transporting drop boxes and chip carriers.
• Write detailed incident reports on accidents, property damage, theft, or unusual occurrences.
• Serve as dispatcher to relay information, messages, or emergencies by phone or radio.
• Administer first aid/CPR/AED and Narcan and follow medical emergency protocols.
• Secure and preserve incident scenes, conduct evacuations, and summon responders when appropriate.
• Attend recurring mandatory training (defensive tactics, CPR/AED, drills).

Skills

Security experience

Customer service

Communication skills

Observation skills

Problem-solving

Security Officer Academy

Eligibility to work in US

Operate vehicles

Operate radios

Security equipment

Casino/hospitality security

Law enforcement/military background

Tools

Radios

Security equipment

Company vehicles

Job description

Boyd Gaming Corporation seeks a Security Officer to protect guests, team members and assets across the property. Responsibilities include patrolling areas, monitoring cameras and alarms, and delivering top-tier guest service in a courteous manner.

You will respond to emergencies, conduct incident reporting, and assist with medical and safety protocols as trained. Success requires passing the Security Officer Academy and maintaining readiness for high-traffic environments.