Security Officer - Casino Security

Hard Rock Hotel & Casino Ottawa; Cincinnati (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a Security Officer I to provide basic security coverage for the casino and hotel, safeguard assets, and maintain a friendly, guest-focused demeanor.

Under supervision, you will patrol, respond to incidents, assist patrons with inquiries, prepare incident reports, and help coordinate emergencies while upholding responsible gaming and safety standards. This role requires standing for long periods and effective English communication.

Qualifications

• High School Diploma or equivalent and at least 1 year of guest service experience.
• Previous Casino/Hotel Security, Law Enforcement or Military experience preferred.
• Must be able to stand for up to 8 hours.
• Must be able to communicate effectively with guests in English, position duties.

Responsibilities

• Ensure that proper security is provided for all transfers of monies within the casino and hotel areas of the complex.
• Assist patrons with inquiries and directions, and escorting if necessary.
• Prepare detailed incident reports in a clear and precise manner.
• Patrol the hotel and casino areas to establish a security presence and report unusual situations.
• Assist in coordinating and resolving emergency situations.
• Maintain proper key control and support responsible gaming.

Skills

Guest service

English communication

Education

High school diploma

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Security Officer I

Overview

Under the direction of Security Department supervisors and managers, incumbent provides basic security coverage ensuring that adequate protection is provided for the safety of patrons and team members. Safeguards the assets of the organization as well as those of its guests and team members. Promotes an outgoing, friendly guest-oriented demeanor at all times.

Responsibilities

• Ensure that proper security is provided for all transfers of monies within the casino and hotel areas of the complex.
• Assist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions and possibly escorting them if necessary.
• Prepare detailed incident reports in a clear and precise manner.
• Patrol the hotel and casino areas to establish a security presence and report all unusual situations and/or suspicious persons.
• Assist in the coordination and resolution of emergency situations.
• Assist in maintaining proper key control.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Performs all other related and compatible duties as assigned.

Qualifications

• High School Diploma or equivalent is required and a minimum of one (1) year of guest service experience, or the equivalent combination of education and experience.
• Previous Casino/Hotel Security, Law Enforcement and/or Military experience preferred.
• Must be able to stand for up to 8 hours.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Additional Details

This is not an exhaustive list of all responsibilities, requirements and skills. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances arise.