Guest-Focused Retail Gift Shop Ambassador – Upsell & POS

Grand Casino Mille Lacs; Minnesota; On-site; USD 19,000 - 29,000; Full time

Job summary

Grand Casino Hinckley seeks a Gift Shop Ambassador to greet guests, assist with purchases, and promote retail merchandise. You will upsell products, maintain displays, and share information about store items and events.

This full-time, on-site role requires reliable attendance, accurate cash handling, and proficient use of the POS system. The ideal candidate provides excellent guest service and supports staff during peak times.

Qualifications

• High school diploma or GED or ability to pass skills assessment.
• Prior retail or guest service experience preferred.
• Ability to upsell and communicate effectively.

Responsibilities

• Greet guests and assist with purchases in a courteous manner.
• Upsell and recommend products to guests.
• Operate the POS system and handle payments.
• Balance cash drawer at shift end and complete required paperwork.
• Maintain displays and stay informed about store merchandise and events.
• Attend department meetings and communicate shift information.

Skills

Customer service

Upselling

Cash handling

POS familiarity

Merchandise knowledge

Teamwork

Education

High school diploma or GED

Tools

POS system

Job description

Grand Casino Hinckley seeks a Gift Shop Ambassador to greet guests, assist with purchases, and promote retail merchandise. You will upsell products, maintain displays, and share information about store items and events.

This full-time, on-site role requires reliable attendance, accurate cash handling, and proficient use of the POS system. The ideal candidate provides excellent guest service and supports staff during peak times.