Gift Shop Ambassador — Guest Experience & Retail Upsell

Grand-Casino-Mn; Hinckley (MN); On-site; USD 17,000 - 22,000; Full time

Job summary

Grand Casino shops in Hinckley, MN seek a retail associate to greet guests, upsell merchandise, and provide friendly assistance. You will operate the POS system, handle payments, and balance the cash drawer at shift end while staying informed about events and stock on hand.

Maintain attractive displays, price accuracy, and clear signage. You will collaborate with teammates, attend department meetings, and ensure high guest satisfaction in a fast-paced retail environment.

Qualifications

• Greeting guests in a friendly, courteous manner.
• Ability to upsell and recommend products.
• Basic cash handling and POS operation.

Responsibilities

• Welcome guests and assist with merchandise selection.
• Operate POS, accept payments, and balance cash drawer.
• Maintain displays and ensure correct pricing and signage.
• Share information about events and shop inventory with guests.
• Communicate shift information to the next team and attend meetings.
• Support teamwork and reliable attendance.

Skills

Customer service

Cash handling

Upselling

Education

High School Diploma / GED

Tools

POS System

Job description

Grand Casino shops in Hinckley, MN seek a retail associate to greet guests, upsell merchandise, and provide friendly assistance. You will operate the POS system, handle payments, and balance the cash drawer at shift end while staying informed about events and stock on hand.

Maintain attractive displays, price accuracy, and clear signage. You will collaborate with teammates, attend department meetings, and ensure high guest satisfaction in a fast-paced retail environment.