Gift Shop Supervisor: Guest Experience & Ops Lead

Grand Casino Mille Lacs & Hinckley; Onamia (MN); Vor Ort; USD 34.000 - 52.000; Vollzeit

Zusammenfassung

Grand Casino Mille Lacs & Hinckley is seeking an energetic Gift Shop Lead who will assist with staffing, training, scheduling, and evaluating associates to ensure guests receive outstanding service and a memorable shopping experience.

You will oversee monthly inventory, coordinate with the Gift Shop Manager, handle cash operations, support vendors, and help maintain clean, well stocked shops while promoting teamwork and accuracy.

Qualifikationen

• 6 months of retail or customer service experience with supervisory responsibilities.
• Experience assigning tasks, training staff, and monitoring performance.
• Experience in gift shop or retail supervision is a plus.

Aufgaben

• Maintains staffing levels by assisting with interviews, scheduling, and evaluations.
• Promotes guest service and assists guests with purchases and inquiries.
• Oversees monthly inventory of gift shop merchandise.
• Balances cash register and handles payments and reconciliations.
• Maintains neat, well stocked work areas and supports vendors.

Kenntnisse

Staff supervision

Customer service

Cash handling

Team collaboration

Tools

POS system

Jobbeschreibung

Grand Casino Mille Lacs & Hinckley is seeking an energetic Gift Shop Lead who will assist with staffing, training, scheduling, and evaluating associates to ensure guests receive outstanding service and a memorable shopping experience.

You will oversee monthly inventory, coordinate with the Gift Shop Manager, handle cash operations, support vendors, and help maintain clean, well stocked shops while promoting teamwork and accuracy.