Retail Sales Associate / Box Office Team

Chief's on Broadway; Nashville (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly Family Meal

Complimentary concert tickets

Employee Discounts on Food, Beverage,

Retail & Brand Discounts

Monthly Team Outings

Career & Leadership Development

Job summary

Chief's on Broadway in Nashville, TN is hiring a Box Office Team Member and Retail Sales Associate to drive guest experiences, support live music operations, and boost retail sales. You will manage seating, ticketing, and retail knowledge while maintaining hospitality standards and brand integrity.

The role requires strong guest relations, product knowledge, and the ability to navigate a fast-paced venue. Benefits include meals, concert access, and employee discounts.

Qualifications

• Prior usher or concert experience in high-volume, fast paced venue, theater, or similar environment preferred
• Prior retail experience in high-volume, fast paced store, restaurant or similar environment preferred
• Proven ability to work in a fast-paced, results- oriented, restaurant/bar/venue/retail environment
• Exceptional guest service and hospitality skills
• Extensive knowledge of retail products and selling techniques
• Strong organizational skills, attention to detail, and work ethic
• Excellent interpersonal skills; able to work both as a team and independently
• Ability to take direction, and communicate effectively and professionally
• Ability to work a flexible schedule including days, nights, weekends and holidays

Responsibilities

• Demonstrate extensive product knowledge
• Knowledge of TixR and all ticketing procedures
• Knowledge of the seating layout
• Follow all Steps of Service and brand standards
• Create a hospitable, welcoming, and memorable experience for all guests
• Actively engage with guests in conversation to determine their needs
• Understand the features and benefits of all products in order to make recommendations
• Ensure par levels for all products and alert the leadership team of any low call items
• Ensure all Federal, State and City laws and ordinances are followed with regards to the handling and responsible sale of alcoholic beverages
• Ensure par levels for all supplies including proper containers for both food and beverage service
• Attend trainings as mandated by the Leadership team
• Maintain a well-groomed, professional, and polished appearance
• Keep working knowledge of Chief's brand, history, culture, and programming
• Navigate venue conditions, including tight spaces, dark rooms, and loud environment
• Ensure all spaces and displays are set according to plans
• Maintain daily inventories at both the beginning and end of shift
• Maintain an organized and clean workspace
• Ensure that work areas are properly supplied for operational success
• Maintain positive guest engagement and create memorable experiences
• Take initiative, follow-through on requests until completion, and utilize a keen attention to detail
• Perform other related duties as assigned by the Leadership team

Job description

Chief's on Broadway - Nashville, TN About Chief'sChief's on Broadway is a six-story bar and live music venue celebrating the ever-expanding musical legacy of Eric Church. Set in the heart of downtown Nashville, Chief's brings together music, design, and culinary offerings for an unmatched entertainment experience in Music City. The first floor houses a broadcast studio, home to Church's Outsiders Radio on SiriusXM, with the capability to host programming from a range of media partners. Food and drink are available throughout the venue, along with a new street-facing frozen Greek yogurt walk-up window from Nashville-based Culture Club. The third and fourth floors hold a ticketed live music venue that has hosted residencies from Eric Church, among others. Beginning September 2026, Miami-based Palm Tree Club will take over the rooftop, adding a new dimension to the venue. Chief's is located at the corner of 2nd Avenue and Broadway. For more information, please visit www.chiefsonbroadway.com.

Why Work for Us?

Like a "Melody creates a Memory," we are a team of inspired, intentional creatives, linking great live music, incredible food and superior hospitality to create lasting memories. Refusing to be defined by other's ideas of what is possible, we strive to build timeless, meaningful experiences to life every day.

• Benefits for Full-Time employees
• Weekly Family Meal
• Access to great live music and complimentary concert tickets
• Monthly Philanthropic Activities as Chief Cares Ambassadors
• Employee Discounts on Food, Beverage, and Retail
• Monthly Team Outings
• Quarterly Team Meetings
• Ongoing Career & Leadership Development
• Diverse, Inclusive and Safe Venue
• Certified Safe Bar

About The Role

Box Office Team Member and Retail Sales Associate is a single hybrid role that focuses on interaction with guests, co-workers, and the leadership team, to drive memorable experiences, provide support for the live music venue, assist in ensuring artist hospitality, as well as to assist in driving retail sales while assisting the guest with their shopping experience. Duties include knowledge of all venue seating, ticketing platform, food and beverage served in the venue and green room, and programming calendar, knowledge of all retail items sold throughout the venue and ensuring that knowledge can help with recommending items and maximizing retail sales. They set an example of hospitality while assuming full responsibility for supporting the day-to-day retail operation, maintenance, cleanliness and organization of the shop and live music venue.

Tasks Include, But Are Not Limited To

• Demonstrate extensive product knowledge
• Knowledge of TixR and all ticketing procedures
• Knowledge of the seating layout
• Follow all Steps of Service and brand standards
• Create a hospitable, welcoming, and memorable experience for all guests
• Actively engage with guests in conversation to determine their needs
• Understand the features and benefits of all products in order to make recommendations
• Ensure par levels for all products and alert the leadership team of any low call items
• Ensure all Federal, State and City laws and ordinances are followed with regards to the handling and responsible sale of alcoholic beverages
• Ensure par levels for all supplies including proper containers for both food and beverage service
• Attend trainings as mandated by the Leadership team
• Maintain a well-groomed, professional, and polished appearance
• Keep working knowledge of Chief's brand, history, culture, and programming
• Navigate venue conditions, including tight spaces, dark rooms, and loud environment
• Ensure all spaces and displays are set according to plans
• Maintain daily inventories at both the beginning and end of shift
• Maintain an organized and clean workspace
• Ensure that work areas are properly supplied for operational success
• Maintain positive guest engagement and create memorable experiences
• Take initiative, follow-through on requests until completion, and utilize a keen attention to detail
• Perform other related duties as assigned by the Leadership team

Your Qualifications

• Prior usher or concert experience in high-volume, fast paced venue, theater, or similar environment preferred
• Prior retail experience in high-volume, fast paced store, restaurant or similar environment preferred
• Proven ability to work in a fast-paced, results- oriented, restaurant/bar/venue/retail environment
• Exceptional guest service and hospitality skills
• Extensive knowledge of retail products and selling techniques
• Strong organizational skills, attention to detail, and work ethic
• Excellent interpersonal skills; able to work both as a team and independently
• Ability to take direction, and communicate effectively and professionally
• Ability to work a flexible schedule including days, nights, weekends and holidays

Physical Requirements

• Ability to perform physical requirements of position including standing for extended periods of time, kneeling, stooping, using stairs, able to lift loads of up to 50 lbs.
• Able to work rapidly, especially during peak periods to ensure that all guests are being serviced properly and necessary operational tasks are being completed in a timely manner
• Ability to sustain loud noise volume

Who You Are

We are seeking a highly motivated individual who enjoys working in a fast-paced but disciplined environment. You are enthusiastic and committed to quality and you thrive on creating exceptional service and consistently delivering memorable experiences. You are always striving to learn more, work well with others and show up each day ready to deliver brand excellence. This role will need strong ambassadors of the brand ready to maximize the potential of revenue generation, profitability, and driving sales, while delivering unparalleled service.

Equal Employment Opportunity

Chief's on Broadway is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin or ancestry, physical, medical or mental disability or condition (including, without limitation, HIV and AIDS), developmental disability, handicap, denial of family and medical care leave, denial of pregnancy leave, domestic partner status, status as a victim of sexual or domestic violence (or familial relationship to such victim), veteran status, marital status, sexual orientation, arrest records, citizenship status, criminal history that has been expunged, unfavorable discharge from the military, or any other basis protected by federal, state or local laws.

Job Types: Full-time, Part-time

Benefits

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule

• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift
• Night shift

Work Location: In person