Front Of House Supervisor (Bar, Retail, Service, Events)

Chief's on Broadway; Nashville (TN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Complimentary concert tickets

Philanthropy program

Employee discounts on food, beverage,

Quarterly team meetings

Career & Leadership development

Diversity, inclusivity and safety

Certified Safe Bar

Job summary

Chief's on Broadway – Nashville, TN is seeking a Front of House (FOH) Supervisor to support the Operations team and hourly staff. The role involves addressing guest inquiries, coordinating with vendors, and inspecting the venue for maintenance and cleanliness.

You will help set up shifts for success and ensure smooth daily operations. You will lead service across bar, dining, retail, and events, train staff, and maintain menu pars.

Qualifications

• Leadership and decision-making abilities for daily operations.
• Excellent interpersonal and communication skills in a fast-paced hospitality environment.
• Commitment to high-level service quality and guest experience.
• Proficiency with basic computer tools and POS systems.
• Ability to manage multiple tasks and train staff effectively.

Responsibilities

• Provide on-the-floor support to bar, service, retail, and events across shifts.
• Oversee day-to-day floor operations, assign work stations, and maintain cleanliness.
• Interact with guests to ensure satisfaction and create memorable experiences.
• Assist with staff trainings and coaching of hourly employees.
• Maintain menus and promotional materials throughout the venue.
• Support interviewing and hiring processes when needed.
• Lead with a focus on revenue generation, profitability, and guest experience.
• Report guest issues to operations management and address maintenance needs.

Skills

Leadership

Communication

Hospitality

Technical Skills

Guest Interaction

Tools

Microsoft Windows

Job description

Chief's on Broadway - Nashville, TN

ABOUT CHIEF'S

Chief's is a six-story bar and live music venue celebrating the ever-expanding musical legacy of Eric Church. Located in the heart of downtown Nashville, Chief's features a ticketed music venue, inspirational interiors, and a distinct focus on original live performances-offering fans an unmatched entertainment experience in Music City. The venue includes a broadcast studio, home to Church's Outsiders Radio on SiriusXM, with capabilities to host programming from a range of media partners. Culinary offerings are in collaboration with James Beard Award–winning pitmaster Rodney Scott, available throughout the space. On the fifth floor, Redemption Bar, a new concept developed with award-winning artist Ashley McBryde, is dedicated to spotlighting original music and emerging talent. Chief's is located at the corner of 2nd Avenue and Broadway.

Why Work for Us?

Like a "Melody creates a Memory," we are a team of inspired, intentional creatives, linking great live music, incredible food and superior hospitality to create lasting memories. Refusing to be defined by other's ideas of what is possible, we strive to build timeless, meaningful experiences to life every day.

• Benefits for Full-Time employees
• Access to great live music and complimentary concert tickets
• Monthly Philanthropic Activities as Chief Cares Ambassadors
• Employee Discounts on Food, Beverage, and Retail
• Quarterly Team Meetings
• Ongoing Career & Leadership Development
• Diverse, Inclusive and Safe Venue
• Certified Safe Bar

ABOUT THE ROLE

Chief's FOH Supervisor provides support to the Operations team and hourly staff. They work to ensure operations run smoothly by addressing walk-in guest inquiries, dealing with vendors, and walking all areas of the building to report on maintenance or cleanliness issues. The Supervisor also aids in setting up the shift for success.

WHAT YOU WILL DO

Tasks include, but are not limited to:

Service Duties:

• Provide on-the-floor support to bar, service, retail, and events for the duration of a shift and assist with overseeing day to day floor operations, including but not limited to, assigning work stations and server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness of the spaces
• Interact with guests throughout the venue during each shift to ensure guest satisfaction while creating memorable experiences
• Assist with staff trainings
• Maintain pars of all menus, printed promotional materials, etc. throughout the venue
• Assist in interviewing, hiring, and coaching process of hourly employees as needed
• Demonstrate an ability to lead and motivate others, and achieve results
• Maintain focus on creating memorable experience through guest interaction and enlightened hospitality
• Advise Operations managers of any guest issues that arise that need management communication or attention
• Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and reporting any needs to upper management where necessary
• Support the Operations managers including supervising other areas if necessary, handling special projects, running promotions
• Perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed

Knowledge, Skills, and Attributes:

• Leadership: Demonstrate an ability to lead and motivate others and achieve results. Empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management.
• Communication: Demonstrate excellent interpersonal and communication skills with service teams and management.
• Hospitality: Maintain focus on high level service quality
• Technical Skills: Microsoft Windows proficient

WHO YOU ARE

We are seeking a highly motivated individual who enjoys working in a fast-paced but disciplined entrepreneurial environment. You are an independent thinker who is enthusiastic and committed to quality and you thrive on consistently delivering unparalleled results. You are curious about new developments in the hospitality industry and are always striving to learn more. The ideal candidate needs "big picture" acumen combined with an understanding of building teams and driving guest experience. This role will need strong leadership to maximize the potential of revenue generation, profitability, and driving sales.

This role also requires the following capabilities:

• Knowledge of food and beverage service equipment and production practices
• Excellent interpersonal communication skills
• High-level multi functioning project management skills