Guest Experience Specialist - Front Desk

The Sebastian Vail; Vail (CO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Free onsite shift parking

Discounted F&B, Spa Treatments & Retail up to 40% off

401K with Match

PTO

Full benefits including Medical, Dental, Vision

Free onsite Chef prepared employee dining room

Job summary

The Sebastian Vail is looking for a friendly and professional Hotel Front Desk Agent in Vail, Colorado. This full-time role requires exceptional customer service skills, handling guest check-ins and inquiries, and maintaining front desk operations. Ideal candidates should have a high school diploma and previous hospitality experience. Benefits include free onsite parking, discounted services, and a comprehensive benefits package. Join a dynamic team focused on creating memorable guest experiences.

Qualifications

• High school diploma or equivalent; additional education in hospitality is a plus.
• Previous experience in a customer service role, preferably in a hotel or hospitality setting.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests upon their arrival and provide a warm farewell upon their departure.
• Efficiently manage the check-in and check-out process.
• Handle guest inquiries, reservations, and cancellations.

Skills

Strong communication and interpersonal skills

Problem-solving skills

Attention to detail

Organizational skills

Proficiency in hotel management software

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

The Sebastian Vail is looking for a friendly and professional Hotel Front Desk Agent in Vail, Colorado. This full-time role requires exceptional customer service skills, handling guest check-ins and inquiries, and maintaining front desk operations. Ideal candidates should have a high school diploma and previous hospitality experience. Benefits include free onsite parking, discounted services, and a comprehensive benefits package. Join a dynamic team focused on creating memorable guest experiences.