Front Desk Associate

OTO Development; Washington (District of Columbia); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance options

Dental insurance

Vision insurance

401k with company match

Life insurance

Tuition assistance

Paid time off

Travel discounts

Job summary

OTO Development is seeking a Front Desk Associate at our Washington, DC area property to welcome guests, assist with check-in/check-out, and uphold impeccable service.

You will manage reservations and guest requests, process payments securely, and collaborate with team members to create a warm, efficient guest experience. Strong communication and a friendly demeanor are essential for success.

Qualifications

• Enjoy working with people and exceed guest needs.
• Team orientated with strong communication skills.
• Excellent oral, written, and interpersonal communication.
• Proactive problem-solver focused on guest experience.
• Comfortable standing, walking, and lifting for extended periods.

Responsibilities

• Assist guests with check-in/check-out and during their stay.
• Operate the hotel’s electronic reservation system and related software.
• Handle financial transactions securely, accurately, and with integrity.
• Anticipate guest needs to maximize satisfaction and experience.
• Collaborate with team to maintain a hospitable, customer-focused environment.

Skills

Customer service

Team player

Communication

Problem solving

Guest satisfaction

Job description

We are pleased to announce a wonderful opportunity for a Front Desk Associate.

What will you be doing most days?

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
• Handle all financial matters - including credit card and cash transactions - securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests

What are the requirements for this position?

• You love working with people and will go above and beyond for each guests’ needs
• You work well with others and enjoying working and being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements for this Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position: Front Desk Associate

Department: Property

Hourly

Position Reports to: General Manager

Revised 5/8/26