Guest-Focused Front Desk Agent (Rotating Shifts)

McKibbon Hospitality; Asheville (NC); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

McKibbon Hospitality's Moxy Asheville by Marriott is seeking a friendly Front Desk Agent to warmly welcome guests, check them in, and provide outstanding service. You will be the first point of contact, manage registrations, and coordinate with other departments to meet guest needs.

Responsibilities include processing check-ins, handling wake-up calls, resolving guest concerns, and maintaining up-to-date knowledge of hotel features, rates, promotions, and daily activities.

Formación

• Previous experience working as a front desk agent or in a similar role.

Responsabilidades

• Process guest check-ins and verify registration information.
• Address guest needs, respond to inquiries, and resolve complaints.
• Communicate pertinent guest information to designated departments (special requests, wake-up calls).
• Maintain knowledge of hotel features, hours of operations, room rates, promotions, and daily activities.

Conocimientos

Front desk experience

Educación

High school diploma or equivalent

Descripción del empleo

McKibbon Hospitality's Moxy Asheville by Marriott is seeking a friendly Front Desk Agent to warmly welcome guests, check them in, and provide outstanding service. You will be the first point of contact, manage registrations, and coordinate with other departments to meet guest needs.

Responsibilities include processing check-ins, handling wake-up calls, resolving guest concerns, and maintaining up-to-date knowledge of hotel features, rates, promotions, and daily activities.