Front Desk Agent - Moxy Charleston Charleston, SC

Lexima Lodging; Charleston (SC); Híbrido; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

Moxy is seeking a Front Desk Agent to deliver attentive, courteous service to guests from arrival through their stay, while maximizing occupancy and revenue. The role includes handling reservations and answering calls during shifts.

The agent will ensure smooth check-ins/check-outs, respond to guest requests, and operate the front desk system with accuracy, maintaining a polished front office environment.

Formación

• High school diploma or equivalent required.
• Degree in Hotel or Hospitality preferred.
• Previous hospitality experience preferred.
• Knowledge of accounting principles.
• Experience handling cash and accounting procedures.
• Strong problem solving and communication skills.
• Weekend and holiday availability required.
• Valid driver’s license required.
• Must be fluent in English.

Responsabilidades

• Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
• Handle check-ins and check-outs in a friendly, efficient and courteous manner.
• Respond to guests’ requests, problems and complaints at the front desk or via reservations.
• Answer guest inquiries about hotel services and the area.
• Follow Lexima/Brand credit policies.
• Be aware of rates, packages, and promotions.
• Be familiar with in-house groups and dates.
• Obtain information when taking room reservations and quote rates accordingly.
• Operate all front desk computer systems and tools.

Conocimientos

English fluency

Cash handling experience

Customer service experience

Front desk software knowledge

Educación

High school diploma or equivalent

Hospitality degree preferred

Herramientas

Front desk software

Cash register systems

Descripción del empleo

Moxy is looking for a Front Desk Agent that will be responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. The individual is also responsible for all reservation and inquiry calls during their shift.

Responsibilities

• Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
• Handle check-ins and check-outs in a friendly, efficient and courteous manner.
• Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner.
• Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.).
• Follow all Lexima/Brand credit policies.
• Be aware of all rates, packages, and special promotions.
• Be familiar with all in house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate quoting guidelines.
• Fully understand and be able to operate all relevant aspects of the front desk computer system.
• Focus on his/her role in contributing to guest satisfaction surveys.
• Demonstrate appropriate phone skills.
• Complete shift responsibility checklist.
• Keep front office area clean and organized.
• Comply at all times with Lexima/Brand compliance standards and regulations to encourage safe and efficient hotel operations
• Participate in all-employee meetings, events and other functions required by management.
• Develop full understanding of hotel amenities and services.
• Understand emergency procedures and be prepared to help when necessary.
• Operate radios efficiently and professionally in communicating with the hotel staff.
• Ensure correct and accurate cash handling while at the front desk.
• Perform any other duties as requested by management.

Qualifications

• High school diploma or equivalent required.
• A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.
• Previous hospitality experience preferred.
• Knowledge of accounting principles.
• Experience handling cash, accounting procedures and general administrative tasks.
• Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.
• Must work well in stressful, high pressure situations.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by clients, guests and co-workers.
• Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.
• Must maintain composure and objectivity under pressure.
• Effective oral and written communication skills.
• Weekends and Holidays are required.
• Must have a valid driver’s license.
• Must be fluent in English.

Physical Requirements

• Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to stand during the entire shift.

Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.