Guest Services & Reservations Specialist

Lexima; Charleston (SC); Presencial; USD 21 000 - 30 000; Tempo integral

Resumo da oferta

Moxy is looking for a Front Desk Agent who will deliver attentive, courteous, and efficient service to guests before arrival and during their stay, while maximizing suite revenue and occupancy.

Responsibilities include handling check-ins/outs, addressing guest requests, answering inquiries about services and local areas, and ensuring accurate cash handling in line with brand policies.

Qualificações

• High school diploma or equivalent required.
• A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.
• Previous hospitality experience preferred.
• Knowledge of accounting principles.
• Experience handling cash, accounting procedures and general administrative tasks.
• Must assimilate complex information from disparate sources and adapt as needed.
• Must work well in stressful, high-pressure situations.
• Excellent listening, understanding, clarifying and communicating with clients and colleagues.
• Fluent in English; weekends and holidays required.
• Valid driver’s license.

Responsabilidades

• Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
• Handle check-ins and check-outs in a friendly, efficient and courteous manner.
• Respond to guests’ requests, problems, complaints and accidents at the front desk or via reservations.
• Answer all guest inquiries about hotel services, amenities and local area.
• Follow all Lexima/Brand credit policies and be aware of rates and promotions.
• Operate the front desk computer system and assist with rate quoting guidelines.
• Contribute to guest satisfaction surveys and maintain front office cleanliness and organization.
• Communicate professionally with hotel staff and manage cash handling accurately.
• Participate in all-employee meetings and other management-required functions.

Conhecimentos

Guest service

Cash handling

Accounting knowledge

Oral and written communication

English fluency

Problem solving

High-pressure performance

Attentive and courteous service

Formação académica

High school diploma or equivalent

Hotel/ Hospitality degree preferred

Descrição da oferta de emprego

Moxy is looking for a Front Desk Agent who will deliver attentive, courteous, and efficient service to guests before arrival and during their stay, while maximizing suite revenue and occupancy.

Responsibilities include handling check-ins/outs, addressing guest requests, answering inquiries about services and local areas, and ensuring accurate cash handling in line with brand policies.