Residence Inn Chattanooga - Front Desk Agent

Aimbridge Hospitality; Chattanooga (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Daily pay

Medical, Dental & Vision

Disability Insurance

Life/AD&D

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality in Chattanooga, TN, seeks a Front Desk Agent to greet guests, manage check‑ins/outs, and ensure an effortless stay. You are the face of the hotel, delivering warm, memorable experiences while coordinating with teams to resolve requests efficiently.

This role requires open availability, including weekends and holidays. Shifts are typically 3:00pm–11:00pm, and schedules vary with hotel demand; onsite position with competitive benefits and growth opportunities.

Qualifications

• High school diploma is required; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide warm welcomes and handle guest check-ins/outs smoothly.
• Communicate clearly with guests and team to keep operations flowing.
• Think quickly to resolve guest requests and issues, turning challenges into positive outcomes.
• Manage reservations, requests, and payments while staying organized.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma

Hotel experience preferred

Tools

Hotel management software

Microsoft Office

Job description

This role requires open availability, including weekends and holidays.

Shifts are mostly 3:00pm–11:00pm. Schedules will vary based on hotel demand.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check‑ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top‑tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick‑Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check‑ins, check‑outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

As a business travel hotel, our Chattanooga extended‑stay hotel offers everything that busy travelers need for a productive stay. Our two‑bedroom suites feature fully‑equipped kitchens; guests can keep their refrigerator stocked during their stay, courtesy of our time‑saving grocery shopping service. Complimentary Internet access throughout the hotel allows you to stay connected at all times, and a flat‑screen TV and comfortable bedding in your suite will help guests relax after a busy day. Each morning we offer our delicious free breakfast. Our Chattanooga hotel with an indoor pool is perfect for guests traveling with their families. Our conference hotel offers business services including an on‑site business center with printing and faxing capabilities, as well as 4,600 sq. ft. of meeting space. Located off I‑75 and just minutes from shopping, guests will enjoy Hamilton Place Mall featuring 200 stores.

Application deadline for Colorado positions: This role requires open availability, including weekends and holidays. Shifts are mostly 3:00pm–11:00pm. Schedules will vary based on hotel demand.