Guest-Focused Front Desk Agent | Check-In & Service

Residence Inn by Marriott Near Universal Orlando; Orlando (FL); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical, Vision & Dental options

Life Insurance

Disability insurance

Discounts for hotel associates and for

Pet Insurance

401K Match

Paid Time Off

Leadership Training

Employee Assistance Program

Job summary

Residence Inn by Marriott Near Universal Orlando is seeking a Front Desk Agent to welcome guests, manage check-in/check-out, and provide information about local amenities.

The role requires strong customer service, cash handling, and the ability to multitask in a fast-paced hotel environment. Prior front desk experience is preferred but not required for candidates with excellent service skills.

Qualifications

• Experience in guest-facing roles.
• Strong interpersonal and communication skills.
• Ability to stay calm under pressure and handle difficult situations.
• Accurate cash handling and basic math.
• Familiarity with hotel policies and procedures.

Responsibilities

• Greet guests warmly and provide check-in/check-out service.
• Verify guest details, room type, and payment methods.
• Respond to questions about the hotel, local attractions, and services.
• Address guest concerns promptly and escalate when needed.
• Maintain professionalism during peak periods and multiple tasks.

Skills

Customer service

Cash handling

Conflict resolution

Communication

Multitasking

Education

High school diploma

Tools

Hotel PMS

Job description

Residence Inn by Marriott Near Universal Orlando is seeking a Front Desk Agent to welcome guests, manage check-in/check-out, and provide information about local amenities.

The role requires strong customer service, cash handling, and the ability to multitask in a fast-paced hotel environment. Prior front desk experience is preferred but not required for candidates with excellent service skills.