Front Desk Guest Services Pro – Full-Time

Buffalo Lodging Associates, LLC; Orlando (FL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Vacation

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Life Insurance

Disability Insurance

Employee Assistance Program

Hotel Discounts

Job summary

Buffalo Lodging Associates is seeking a Guest Services Representative for the Comfort Suites near Universal Orlando Resort in Orlando, FL. The role supports front desk operations, handling check-in/check-out, reservations, and guest inquiries with a focus on hospitality and efficiency.

The position requires weekend availability and basic computer skills; prior hotel experience is a plus, with Full Time hours across two shifts (7am–3pm or 3pm–11pm).

Qualifications

• Experience in a hotel front desk is preferred.
• Strong communication and guest service skills.
• High school diploma or equivalent.
• Basic computer skills including MS Word/Excel.
• Weekend availability is required.

Responsibilities

• Greet guests and complete check-in/check-out in the property management system while obtaining and storing pertinent information.
• Handle cash, credit card information and goods at the property.
• Identify the needs of each guest and provide information on hotel services and amenities to create an accommodating environment.
• Take reservations from incoming callers and input all information into the hotel management system; update/cancel reservations as requested.
• Weekend availability needed.

Skills

Customer Service

Communication

Cash Handling

Weekend Availability

Multitasking

Education

High School Diploma

Tools

Property Management System

Word

Excel

Job description

Buffalo Lodging Associates is seeking a Guest Services Representative for the Comfort Suites near Universal Orlando Resort in Orlando, FL. The role supports front desk operations, handling check-in/check-out, reservations, and guest inquiries with a focus on hospitality and efficiency.

The position requires weekend availability and basic computer skills; prior hotel experience is a plus, with Full Time hours across two shifts (7am–3pm or 3pm–11pm).