Security Shift Supervisor: Lead and Protect Patrons

Churchill Downs Incorporated; Richmond (VA); On-site; USD 50,000 - 61,000; Full time

Job summary

Churchill Downs Incorporated is seeking a Security Supervisor for our Colonial Downs Group properties in Virginia. You will oversee security operations, maintain guest safety, and support staff across shifts, ensuring compliance with regulations and company policies.

The role emphasizes leadership, incident response, and collaboration with other departments to protect guests and assets while delivering excellent service.

Qualifications

• Minimum 3 years in customer service, security, or related field.
• Must be 21+ and eligible for licensing.
• Strong English communication and interpersonal skills.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Provide high level guest service to guests, team members, and vendors.
• Supervise security staff on assigned shifts.
• Control access to the property and monitor restricted areas.
• Respond to incidents and coordinate with first responders.
• Maintain records and assist in investigations.

Skills

Age 21+

English fluency

Situational assessment

Stress management

Incident management

Guest liaison

Flexible schedule

MS Word / basic computer skills

Education

3+ years in customer service/security

Supervisory experience preferred

Security/law enforcement training or degree (optional)

Tools

MS Word

Job description

Churchill Downs Incorporated is seeking a Security Supervisor for our Colonial Downs Group properties in Virginia. You will oversee security operations, maintain guest safety, and support staff across shifts, ensuring compliance with regulations and company policies.

The role emphasizes leadership, incident response, and collaboration with other departments to protect guests and assets while delivering excellent service.