Guest-Focused Casino F&B Floor Supervisor

Fourwinds Casino; South Bend (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Fourwinds Casino in South Bend, Indiana, is seeking a Food & Beverage Supervisor to oversee venue operations on a shift, ensure guest satisfaction, and enforce policies and gaming regulations.

You will manage service sequence, staffing, training, safety standards, and coordination with Culinary and Stewarding teams, while coaching staff, reviewing performance, and handling guest issues in a fast-paced casino environment.

Qualifications

• High school diploma or equivalent preferred.
• One to three years related supervisory experience preferred.
• Strong interpersonal and communication skills required.
• Appropriate licenses, as required.
• ServSafe certification, or ability to become certified, required.
• Knowledge of HACCP standards required.
• Indiana requires an active employee permit issued by the State of Indiana’s Alcohol and Tobacco Commission (ATC) and a completed Indiana ATC approved server training program.
• This position requires a Level 4 Gaming License.

Responsibilities

• Understands and assists with Sequence of Service in all Food & Beverage outlets.
• Enforces performance standards, policies and procedures as they relate to venue operations; monitors service in all venues as assigned.
• Ensures smooth and efficient operations on a continual basis by being visible and active in the venue, and communicating with Venue & Operations Management on any challenges, assistance required, guest concerns, staffing challenges, or supply needs.
• Ensures that the highest possible standards of guest service and employee relations are maintained and carried out in a fair and equitable manner.
• Ensures compliance with all health and safety standards/regulations as well as all applicable beverage, federal, state and local laws/ordinances.
• Assists venue managers with scheduling of employees and ensuring correct staffing levels and adjustments are made in accordance with guest needs.
• Monitors job performance of all venue employees and provides feedback on same to aid the employees in developing and enhancing skills.
• Provides input to the venue managers concerning operational deficiencies, and areas in need of improvement.
• Works closely with the Culinary and Stewarding teams, ensuring food quality, recipe adherence, sanitation, and ample supplies to service the guest.
• Promotes positive guest relations through prompt, courteous, and efficient service. Handles guest issues and communicates appropriately through reports and emails distribution lists.
• Reviews, coaches accordingly, and provides recommendations and suggestions to hire, train, transfer, promote, evaluate, discipline and terminate all employees in a fair and equitable manner.
• Maintains professional grooming and appearance, and acts as a role model according to established grooming and appearance policy.
• Listens to, evaluates, and handles guest comments in a way that satisfies the guest to their satisfaction.
• Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and regulations as well as internal controls, policies, and procedures.
• Completes shift administrative tasks as assigned which includes venue opening/closing checklists, daily manager reports, ordering of product, labor reports, scheduling floor plans, service recoveries, incident reports, and other requests brought forth by Operations Management.

Skills

Supervisory experience

Interpersonal communication

Food & Beverage service

Staff training

Education

High school diploma or equivalent

ServSafe certification

HACCP knowledge

Indiana ATC server training program

Level 4 Gaming License

Job description

Fourwinds Casino in South Bend, Indiana, is seeking a Food & Beverage Supervisor to oversee venue operations on a shift, ensure guest satisfaction, and enforce policies and gaming regulations.

You will manage service sequence, staffing, training, safety standards, and coordination with Culinary and Stewarding teams, while coaching staff, reviewing performance, and handling guest issues in a fast-paced casino environment.