Guest-Focused Auto Service Advisor | Growth & Benefits

pagjobs; Chandler (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Career growth opportunities

Great work environment

Job summary

Mercedes-Benz of Chandler seeks an experienced Service Advisor to connect customers with the service team and manage appointments, estimates, and vehicle history. You will relay important maintenance and repair information and ensure accuracy in cost estimates while upholding the dealership’s standards of service excellence.

As a valued team member, you will communicate clearly, work collaboratively with technicians, and help customers understand service options.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced, team-driven service environment.

Responsibilities

• Serve as the liaison between customers and the service department.
• Schedule appointments and review service history with customers.
• Explain maintenance needs, repairs, and cost estimates clearly and accurately.
• Assist in ensuring a world-class service experience throughout the ownership journey.

Skills

Customer service

Communication

Team player

Organizational skills

Professionalism

Positive attitude

Education

High school diploma or equivalent

Tools

Automotive knowledge

Service processes

Job description

Mercedes-Benz of Chandler seeks an experienced Service Advisor to connect customers with the service team and manage appointments, estimates, and vehicle history. You will relay important maintenance and repair information and ensure accuracy in cost estimates while upholding the dealership’s standards of service excellence.

As a valued team member, you will communicate clearly, work collaboratively with technicians, and help customers understand service options.