Service Advisor — World-Class Customer Experience

Mercedes-Benz of Chantilly; Chantilly (VA); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health care options (medical, dental,

401k with company match

Career growth opportunities

Recognized as Best Place to Work

Résumé du poste

Mercedes-Benz of Chantilly, a Penske Automotive Group dealership, seeks an automotive Service Advisor to join our team and deliver extraordinary customer experiences. As the liaison between customers and the service department, you will schedule appointments, review service history, relay information about maintenance and repairs, and provide accurate cost estimates.

We offer a comprehensive benefits program, career growth opportunities, and a values-driven culture built on integrity,

Qualifications

• Excellent communication, interpersonal, and organizational skills.
• Genuine interest in providing an exceptional customer experience.
• Friendly, enthusiastic and reliable with a positive team attitude.
• Ability to work in a fast-paced, results-driven environment.

Responsabilités

• Schedule appointments and manage the service lane between customers and the service department.
• Review vehicle history and maintenance needs; relay maintenance and repair information to customers.
• Provide accurate cost estimates and explanations for services and repairs to customers.

Connaissances

Customer experience

Communication

Interpersonal skills

Organizational skills

Team player

Description du poste

Mercedes-Benz of Chantilly, a Penske Automotive Group dealership, seeks an automotive Service Advisor to join our team and deliver extraordinary customer experiences. As the liaison between customers and the service department, you will schedule appointments, review service history, relay information about maintenance and repairs, and provide accurate cost estimates.

We offer a comprehensive benefits program, career growth opportunities, and a values-driven culture built on integrity,