Service Advisor — World-Class Customer Experience

Mercedes-Benz of Chantilly; Chantilly (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health care options (medical, dental,

401k with company match

Career growth opportunities

Recognized as Best Place to Work

Job summary

Mercedes-Benz of Chantilly, a Penske Automotive Group dealership, seeks an automotive Service Advisor to join our team and deliver extraordinary customer experiences. As the liaison between customers and the service department, you will schedule appointments, review service history, relay information about maintenance and repairs, and provide accurate cost estimates.

We offer a comprehensive benefits program, career growth opportunities, and a values-driven culture built on integrity,

Qualifications

• Excellent communication, interpersonal, and organizational skills.
• Genuine interest in providing an exceptional customer experience.
• Friendly, enthusiastic and reliable with a positive team attitude.
• Ability to work in a fast-paced, results-driven environment.

Responsibilities

• Schedule appointments and manage the service lane between customers and the service department.
• Review vehicle history and maintenance needs; relay maintenance and repair information to customers.
• Provide accurate cost estimates and explanations for services and repairs to customers.

Skills

Customer experience

Communication

Interpersonal skills

Organizational skills

Team player

Job description

Mercedes-Benz of Chantilly, a Penske Automotive Group dealership, seeks an automotive Service Advisor to join our team and deliver extraordinary customer experiences. As the liaison between customers and the service department, you will schedule appointments, review service history, relay information about maintenance and repairs, and provide accurate cost estimates.

We offer a comprehensive benefits program, career growth opportunities, and a values-driven culture built on integrity,