Guest-First Shift Lead - Tips Eligible

Areas USA, Inc; Florida; On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Tips eligible

Job summary

Areas USA is seeking a Lead at our Ft Pierce location to help drive store sales and Operations goals. You will supervise a shift, model our guest-first service and assist the Unit GM or Restaurant/Retail Manager in daily tasks to ensure a great guest experience.

As part of the Operations team, you will train new associates, monitor food preparation to company standards, and implement operational excellence.

Qualifications

• Minimum high school diploma; some college preferred.
• Experience in restaurant or fast-paced retail environments.
• Strong guest service and communication skills.

Responsibilities

• Models a guest comes first attitude and delivers excellent guest service.
• Reviews store environment to identify problems and coach shift.
• Ensures food and products are prepared and served to recipes and standards.
• Assist with training of new associates during shift.
• Execute Operational Excellence to meet store objectives.
• Maintain calm exterior during high volume and return to standard.
• Communicates recommendations for improvement to management.
• Execute Brilliant at the Basics GUEST program to standards.
• Perform special projects and other responsibilities as assigned.

Skills

Guest service

Team leadership

Communication

Problem solving

Discretion

Fast-paced environment

Interpersonal skills

Training others

Education

High School Diploma

Tools

POS systems

Computer equipment knowledge

Job description

Areas USA is seeking a Lead at our Ft Pierce location to help drive store sales and Operations goals. You will supervise a shift, model our guest-first service and assist the Unit GM or Restaurant/Retail Manager in daily tasks to ensure a great guest experience.

As part of the Operations team, you will train new associates, monitor food preparation to company standards, and implement operational excellence.