Senior Shift Lead & Training Coach in Hospitality

7Brew Coffee; Florida; On-site; USD 19,000 - 36,000; Full time

Job summary

7 Brew Fort Pierce stand in Fort Pierce, FL seeks a Senior Shift Lead to support daily operations, lead training, and assist the Stand Manager with scheduling and administration.

The role involves interviewing and hiring Brewistas, coaching the team, and ensuring operational excellence, guest service, and consistent training across shifts. 35–40 hours weekly with a focus on leadership and hands-on support.

Qualifications

• 1+ year prior hospitality leadership experience.
• Training, coaching, and motivating other team members.
• Strong leadership, communication, and organizational skills.
• Reliable, detail-oriented, and capable of leading multiple priorities.
• Experience using scheduling tools, labor management, and operational systems.

Responsibilities

• Conduct first-round interviews for Brewista candidates and provide hiring recommendations to the Manager.
• Train new Brewistas through hands-on, on-shift training and coaching.
• Oversee and support the training process for all new Brewistas to ensure consistency and quality.
• Train newly promoted Shift Leads on leadership expectations, operational procedures, and team management.
• Provide ongoing coaching and performance feedback to team members.
• Create and maintain the Brewista schedule, with final approval by the Stand Manager.
• Review timesheets for accuracy and address discrepancies.
• Monitor employee hours worked and communicate concerns to the Stand Manager.
• Manage Teamworx shift swap requests and ensure adequate shift coverage, ensuring team members work 29 hours per week or less, unless otherwise approved by the Stand Manager.
• Dedicate approximately five hours at most per week to administrative responsibilities.
• Lead shifts while maintaining exceptional guest service and operational standards.
• Rotate through all shift positions to maintain proficiency and support team needs.
• Ensure all daily Zenput tasks are completed accurately and on time.
• Monitor execution of promotions and ensure signage is compliant.
• Support the Stand Manager in maintaining cleanliness, safety, and operational excellence.
• Senior Shift Leads rotate through stand positions as needed.
• New Brewistas should be trained during regular shifts through shadowing and active participation.
• Senior Shift Leads should balance leadership with hands-on team support.

Skills

Leadership

Training

Coaching

Communication

Organizational skills

Tools

Scheduling tools

Labor management

Operational systems

Job description

7 Brew Fort Pierce stand in Fort Pierce, FL seeks a Senior Shift Lead to support daily operations, lead training, and assist the Stand Manager with scheduling and administration.

The role involves interviewing and hiring Brewistas, coaching the team, and ensuring operational excellence, guest service, and consistent training across shifts. 35–40 hours weekly with a focus on leadership and hands-on support.