Guest-First Restaurant Manager | Lead Teams & Profitability

Workstream; Rockland (MA); On-site; USD 52,000 - 70,000; Full time

Job summary

Rockland Donuts, Inc. is seeking a Restaurant Manager to lead a Dunkin’ franchise in Rockland, MA. You will oversee overall restaurant operations, drive guest satisfaction, and ensure adherence to brand standards, safety, and local laws. This role demands strong leadership and a hands-on approach in a fast-paced environment.

The Manager will hire and train staff, manage schedules, monitor performance, and implement production and service standards to maximize profitability and guest experience.

Qualifications

• Fluent English required.
• Strong math and financial management skills.
• Experience in restaurant, retail, or supervisory roles.
• Must be at least 18 years old.
• High School diploma or equivalent or higher.

Responsibilities

• Hire, train and develop employees.
• Communicate job expectations to employees.
• Plan, monitor, appraise and review employee performance.
• Provide coaching and feedback; discipline when appropriate.
• Create and maintain a guest-first culture in the restaurant.
• Ensure shifts are staffed to meet guest service goals.
• Maintain safety, sanitation, and legal compliance.

Skills

Fluent in English

Math & financial management

Restaurant/retail or supervisory exp

18+ years of age

Education

High School diploma or equivalent

Job description

Rockland Donuts, Inc. is seeking a Restaurant Manager to lead a Dunkin’ franchise in Rockland, MA. You will oversee overall restaurant operations, drive guest satisfaction, and ensure adherence to brand standards, safety, and local laws. This role demands strong leadership and a hands-on approach in a fast-paced environment.

The Manager will hire and train staff, manage schedules, monitor performance, and implement production and service standards to maximize profitability and guest experience.