Guest-First Restaurant Manager | Lead & Train

Dunkin' - Cafua Management Company; Providence (RI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401k per company policy

Two weeks vacation

Life/disability insurance

Outings, recognition contests

Employee discounts

Meals, complimentary and discounted

Monthly bonus plan

Job summary

Cafua Management Company, operator of Dunkin locations, seeks a Restaurant Manager to lead and develop the team while delivering Dunkin standards and guest-focused service. You will drive profitability and ensure safe, compliant operations across all shifts.

In this role you will recruit, train, and coach staff, set sales goals, and execute marketing and product rollouts to elevate guest experience across our Rhode Island Dunkin stores.

Qualifications

• Must be able to lift a minimum of 30 lbs.
• Must be able to stand for 6+ hours
• Must be 18+ years or older
• Must be authorized to work in the U.S.
• Fluent in English

Responsibilities

• Recruit, hire, train and develop their employees.
• Communicate job expectations to their employees.
• Plan, monitor, appraise and review their employees’ job performance.
• Provide coaching and feedback; disciplines when appropriate.
• Create and maintain a guest first culture in the restaurant.
• Ensure all shifts are appropriately staffed with qualified Team Members to achieve guest service goals.
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws.
• Ensure Brand standards and systems are executed.
• Prepare and complete action plans; implement production, productivity, quality and guest service standards.
• Complete audits and implement plans to drive system improvements.
• Control costs to help maximize profitability.
• Execute all in-restaurant marketing promotions in a timely manner.
• Execute new product roll-outs including team training, marketing and sampling.
• Set sales goals and track results.

Skills

Leadership

Team development

Coaching & feedback

Guest service

Operations

Communication

Hiring & training

Job description

Cafua Management Company, operator of Dunkin locations, seeks a Restaurant Manager to lead and develop the team while delivering Dunkin standards and guest-focused service. You will drive profitability and ensure safe, compliant operations across all shifts.

In this role you will recruit, train, and coach staff, set sales goals, and execute marketing and product rollouts to elevate guest experience across our Rhode Island Dunkin stores.