Guest-First Restaurant Leader | Growth & Ops

Dunkin' | Placido/Faulkner Network; West Upton (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Vacation time

Health and Dental Insurance

Fun, fast paced environment

Free meals and drinks while you work

Growth opportunities

Job summary

Dunkin' in West Upton is seeking hard-working individuals who are passionate about the Dunkin' brand and delivering great guest experiences. You will join a fast-paced team committed to quality, efficiency, and friendly service.

As part of the team, you will hire, train and develop employees, ensure correct staffing, uphold safety and sanitation standards, and execute brand programs. The role offers competitive compensation, vacation time, health benefits, and growth opportunities.

Qualifications

• Maintain a customer service focus, passion for results, and a desire to develop a great team.
• Hire, train and develop employees, communicating job expectations and providing feedback.
• Create and maintain a guest first culture in the restaurant.
• Ensure all shifts are appropriately staffed to achieve guest service goals.
• Follow safety, food safety and sanitation guidelines and comply with applicable laws.
• Ensure brand standards and systems are executed.
• Set sales goals and track results.

Responsibilities

• Maintain a customer service focus, passion for results, and a desire to develop a great team.
• Hire, train and develop employees, communicating job expectations and providing feedback.
• Create and maintain a guest first culture in the restaurant.
• Ensure all shifts are appropriately staffed to achieve guest service goals.
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws.
• Ensure Brand standards and systems are executed.
• Prepare and complete action plans; implement production, productivity, quality and guest service standards.
• Control costs to help maximize profitability.
• Execute all in-restaurant marketing promotions in a timely manner.
• Execute new product roll-outs including team training, marketing and sampling.
• Set sales goals and track results.

Skills

Customer service

Team leadership

Communication

Job description

Dunkin' in West Upton is seeking hard-working individuals who are passionate about the Dunkin' brand and delivering great guest experiences. You will join a fast-paced team committed to quality, efficiency, and friendly service.

As part of the team, you will hire, train and develop employees, ensure correct staffing, uphold safety and sanitation standards, and execute brand programs. The role offers competitive compensation, vacation time, health benefits, and growth opportunities.