Guest-First Restaurant Manager — Team Growth & Ops

Dunkin' | Placido/Faulkner Network; Franklin (MA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Competitive salary

Vacation time

Health and Dental Insurance

Free meals and drinks while you work

Growth opportunities

Job summary

Duckin' (Dunkin') team member role in Franklin, MA is to deliver exceptional guest service while supporting a fast-paced restaurant. You will hire, train, and coach crew members, create a guest-first culture, and ensure shifts are staffed to meet service goals.

You will uphold brand standards, safety protocols, and sanitation guidelines, contribute to profitability, and participate in promotions and new product rollouts. Join a team focused on growth and guest satisfaction.

Qualifications

• Must provide friendly, attentive service and maintain guest focus.
• Ability to hire, train, and develop team members in a fast-paced setting.
• Demonstrate effective communication and leadership skills.
• Follow safety and sanitation guidelines to ensure a safe workplace.

Responsibilities

• Maintain a customer service focus, passion for results, and a desire to develop a great team
• Hire, train and develop employees, communicating job expectations and providing feedback
• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed to achieve guest service goals
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards and systems are executed
• Prepare and complete action plans; implement production, productivity, quality and guest service standards
• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Set sales goals and track results

Skills

Customer service

Team leadership

Hiring and training

Communication

Food safety

Job description

Duckin' (Dunkin') team member role in Franklin, MA is to deliver exceptional guest service while supporting a fast-paced restaurant. You will hire, train, and coach crew members, create a guest-first culture, and ensure shifts are staffed to meet service goals.

You will uphold brand standards, safety protocols, and sanitation guidelines, contribute to profitability, and participate in promotions and new product rollouts. Join a team focused on growth and guest satisfaction.