Guest-First Digital Product Manager - Omni-Channel UX

Dave-; Coppell (TX); On-site; USD 81,000 - 108,000; Full time

Benefits offered by this job

Exclusive discounts on food and games

Paid Time Off and holidays

401k with company match

Job summary

Dave & Buster’s / Main Event is seeking an experienced Digital Product Manager to shape the future of hospitality and entertainment experiences. You will collaborate with business leaders and cross‑functional teams to translate bold ideas into scalable product solutions that delight guests across digital and in-venue experiences.

You will lead the product lifecycle from concept through launch, using guest insights, data, and testing to inform decisions.

Qualifications

• 7+ years in progressive product management in hospitality/retail/tech.
• 3-5 years translating strategy into consumer digital products.
• Bachelor’s degree in Business or Engineering or equivalent.
• Proven success leading cross-functional teams to omni-channel experiences.
• Strong Agile and Waterfall, scaled agile practices.

Responsibilities

• Promote and create great customer experiences through product strategies.
• Lead lifecycle from concept to launch for digital and physical guest experiences.
• Collaborate with design, technology, marketing, and operations to prioritize features.
• Lead and develop a team of Product Owners.
• Translate goals and user needs into roadmaps, epics, features, and user stories.
• Own backlogs to ensure high-value features align to dates.
• Use data, research, and testing to inform decisions.
• Champion guest-centered design with Vision, Personas, Journeys.
• Define and analyze KPIs with partners.
• Build relationships with stakeholders and vendors.
• Identify opportunities to streamline workflows.

Skills

Product management

Agile methodology

Cross-functional collaboration

Data-driven decisions

Stakeholder management

Communication skills

Leadership

Education

Bachelor's degree

Tools

Jira

Confluence

MIRO

Lucidchart

Figma

Job description

Dave & Buster’s / Main Event is seeking an experienced Digital Product Manager to shape the future of hospitality and entertainment experiences. You will collaborate with business leaders and cross‑functional teams to translate bold ideas into scalable product solutions that delight guests across digital and in-venue experiences.

You will lead the product lifecycle from concept through launch, using guest insights, data, and testing to inform decisions.