Guest Experience Digital Product Manager

Dave & Buster's Inc.; Coppell (TX); On-site; USD 81,000 - 108,000; Full time

Benefits offered by this job

Discounts on food and games

Paid Time Off (PTO)

Company holidays

Medical dental and vision benefits

401k with company match

On-site game facilities

Job summary

Dave & Buster's Inc. in Coppell, TX seeks an experienced Digital Product Manager to shape guest experiences at the intersection of food, fun, and technology. You will translate bold ideas into scalable product solutions, using data to set priorities and lead cross-functional teams from concept to launch.

You will manage roadmaps, backlogs, and KPIs while collaborating with design, engineering, marketing, and operations to deliver innovative experiences across digital and physical venues.

Qualifications

• 7+ years of progressive product management experience in hospitality, entertainment, retail, or consumer technology.
• 3-5 years translating business strategy into consumer-facing digital products.
• Proven cross-functional leadership delivering end-to-end omni-channel experiences.
• Strong grasp of Agile and Waterfall methodologies including scaled Agile.
• Experience using PM tools like Jira, Confluence, MIRO, Lucidchart, and Figma.

Responsibilities

• Promote and create great customer experiences through innovative, quality driven product strategies and feature sets.
• Lead the product lifecycle from concept to launch for digital and physical guest-facing experiences in our venues.
• Collaborate with design, technology, marketing, and operations teams to define and prioritize features.
• Lead and develop a team of Product Owners.
• Translate business goals, user needs, and technical requirements into clear roadmaps, epics, features, and user stories.
• Own the initiative and feature backlogs to ensure highest value features are planned and aligned to key business dates.
• Use customer data, market research, competitive analysis, and testing to drive decisions - balancing innovation with operational feasibility.
• Champion guest-centered design principles utilizing Product Vision, User Personas and User Journeys.
• With partners, define and analyze key performance indicators to measure the success of products.
• Build and manage relationships with internal business stakeholders and external partners/vendors.
• Identify opportunities to streamline workflows and optimize team processes through product improvements.

Skills

Product management

Cross-functional leadership

Agile methodologies

Data-driven decision making

Stakeholder management

Communication

Guest experience focus

Education

Bachelor's degree in Business or Engineering

Tools

Jira

Confluence

MIRO

Lucidchart

Figma

Job description

Dave & Buster's Inc. in Coppell, TX seeks an experienced Digital Product Manager to shape guest experiences at the intersection of food, fun, and technology. You will translate bold ideas into scalable product solutions, using data to set priorities and lead cross-functional teams from concept to launch.

You will manage roadmaps, backlogs, and KPIs while collaborating with design, engineering, marketing, and operations to deliver innovative experiences across digital and physical venues.