Guest-First Asset Protection Specialist

Renew Cannabis Co.; Reading (Berks County); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Green Thumb Industries is seeking an Asset Protection Specialist (APS) to serve as a welcoming, concierge-style security presence. You will blend hospitality with safety leadership, creating a safe and positive guest experience while supporting store operations.

The role emphasizes guest interaction, situational awareness, and collaboration with store teams to uphold wellbeing and brand values in a dynamic retail cannabis environment.

Qualifications

• At least one year of customer-facing or concierge experience preferred.
• Familiarity with POS systems and/or compliance technology preferred.
• Security, military, or law enforcement experience is a plus when paired with a strong guest-first service mindset.
• Scheduling flexibility to include mornings, days, nights, and weekends.
• Reliable attendance and ability to pass required background checks including cannabis-specific requirements.
• Valid driver’s license or state ID is required.
• Must be 21 years or older and compliant with cannabis employment regulations.

Responsibilities

• Greet guests with warmth and professionalism and manage check-in efficiently.
• Monitor entry points and site perimeters to maintain safety and compliance.
• De-escalate conflicts with empathy and clear communication.
• Escort customers when needed and assist store operations while remaining mobile.
• Report incidents promptly and support emergency procedures and drills.

Skills

Friendly demeanor

Professional communication

Customer service excellence

Calm under pressure

Interpersonal relations

HIPAA awareness

Follow instructions

Tools

POS systems

Compliance technology

Job description

Green Thumb Industries is seeking an Asset Protection Specialist (APS) to serve as a welcoming, concierge-style security presence. You will blend hospitality with safety leadership, creating a safe and positive guest experience while supporting store operations.

The role emphasizes guest interaction, situational awareness, and collaboration with store teams to uphold wellbeing and brand values in a dynamic retail cannabis environment.