Guest-First Asset Protection Specialist

Renew Cannabis Co.; Cranberry Township (Butler County); Hybride; USD 25 000 - 36 000; Plein temps

Résumé du poste

Green Thumb Industries is seeking an Asset Protection Specialist to blend hospitality with safety leadership in our dispensary. You’ll be the warm, welcoming face, guiding guests and upholding compliance while maintaining a secure, friendly environment.

The role emphasizes guest-first service, check-in management, monitoring, de-escalation, and collaboration with store teams to ensure safety and smooth guest flow across shifts.

Qualifications

• At least one year of customer-facing or concierge experience strongly preferred.
• Familiarity with POS systems and/or compliance technology preferred.
• Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service.

Responsabilités

• Be the first smiling face our guests see—greet all visitors with warmth and positivity.
• Manage check-in with professionalism and efficiency, while upholding compliance standards.
• Set the “RISE Vibe” from the moment customers enter our doors.
• Provide basic concierge-level support: answering common questions and directing traffic.
• Serve as a visible, approachable, and responsive presence to deter incidents and ensure a sense of calm and order.
• Monitor store entry/exit and site perimeters for safety and compliance.
• De-escalate situations with empathy, tact, and clear communication.
• Escort customers and visitors and remain mobile to support safety and guest flow.

Connaissances

Customer-facing experience

POS systems familiarity

Security experience

Scheduling flexibility

Background checks clearance

Outils

POS systems

Description du poste

Green Thumb Industries is seeking an Asset Protection Specialist to blend hospitality with safety leadership in our dispensary. You’ll be the warm, welcoming face, guiding guests and upholding compliance while maintaining a secure, friendly environment.

The role emphasizes guest-first service, check-in management, monitoring, de-escalation, and collaboration with store teams to ensure safety and smooth guest flow across shifts.