Guest-Facing Operations Manager – F&B & Bowling

Lucky Strike Entertainment; Wauwatosa (WI); Presencial; USD 52.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock purchase program

EAP

Paid vacation

Paid holidays

Discounts

Descripción de la vacante

Lucky Strike Entertainment is seeking a Restaurant and Operations Manager to lead food & beverage, bar, bowling, and arcade operations across shifts. You will flex into roles as needed and build a team that delivers outstanding hospitality.

Applicants should have 3+ years in restaurant or high-volume operations, proven sales ability, and a track record of training hourly staff. A strong focus on guest experience and financial acumen is essential.

Formación

• 3+ years of leadership in restaurant/hospitality or high-volume operations.
• Proven ability to drive food and beverage sales.
• Experience training hourly leaders in fast-paced settings.
• Floor-first management style focused on guest experience.
• Strong P&L, labor, food cost, and inventory understanding.
• Ability to lift up to 50 lbs and stand for long periods.
• Flexible availability including nights, weekends, and holidays.

Responsabilidades

• Lead daily operations across food and beverage, bar, bowling, and arcade, maintaining service flow and hospitality standards every shift.
• Drive revenue through sales-focused service, upselling, guest engagement, and event support.
• Recruit, train, coach, and schedule teams that consistently meet company standards and genuinely serve guests well.
• Own labor management, food and beverage cost control, inventory accuracy, and daily financial targets.
• Stay on the floor supporting FOH and BOH, resolving guest issues in real time, and reinforcing a culture of accountability.
• Ensure the center is operationally ready and guest-ready through every high-volume shift.

Conocimientos

Leadership

Sales skills

Staff training

Guest experience

Financial acumen

High-volume ops

Physical stamina

Flexible schedule

Descripción del empleo

Lucky Strike Entertainment is seeking a Restaurant and Operations Manager to lead food & beverage, bar, bowling, and arcade operations across shifts. You will flex into roles as needed and build a team that delivers outstanding hospitality.

Applicants should have 3+ years in restaurant or high-volume operations, proven sales ability, and a track record of training hourly staff. A strong focus on guest experience and financial acumen is essential.