Guest-Facing Housekeeper – Elevate Stays & Service

Hard Rock Hotel & Casino Bristol; Bristol (VA); On-site; USD 19,000 - 26,000; Full time

Job summary

Hard Rock Hotel & Casino Bristol is seeking a diligent Housekeeper to maintain guest rooms including occupied and checked-out rooms and suites, performing cleaning, bed making, linen replenishment, and ensuring supplies are stocked.

The role emphasizes guest service, adherence to gaming regulations and safety, and teamwork. Applicants should have a High School diploma or equivalent and at least 6 months of housekeeping experience, with ability to work nights, weekends and holidays.

Qualifications

• High School diploma or equivalent, plus 6 months Housekeeping experience in a similar hotel environment required or an equivalent combination of education and experience.
• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be able to work nights, weekends, and holidays.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Ability to read, comprehend, and write simple instructions, short correspondence and memos.

Responsibilities

• Exhibit conduct in accordance with all Gaming Commission Regulations and departmental policies and procedures.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Promotes positive guest relations at all times.
• Clean rooms according to assignment sheet priority; update assignment sheet during shift.
• Stock caddies/carts with all required cleaning supplies, linen, amenities, and equipment.
• Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.
• Enter guest rooms according to procedures, including respecting Do Not Disturb rooms.
• Clean guest rooms, including beds, furniture, floors, fixtures, closets, and bathroom, according to room cleaning sequence.
• Deep clean guest rooms according to schedule.
• Remove In Room Dining trays/tables from guest rooms and corridors.
• Ensure all equipment in guest room is in working order and all amenities are free of damage.
• Deliver and remove cribs and rollaway beds, as needed.
• Clean vacuum cleaners daily.
• Unload and store all unused items from caddies/carts, and store caddies/carts correctly.
• Maintain positive and professional communication with all team members.
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all team members have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, team members, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all team members to complete the required activities that ensure we deliver Amplified Service.
• Participate in Sound Check meetings on each shift.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with management to ensure that assigned duties are completed to standard.
• Present a professional image to team members, guests, clients, owners, and investors.
• Operate ethically to protect the Hard Rock brand.
• Maintain confidentiality of guest, team member, and company information.
• Comply with all policies and standard operating procedure of the property.
• Perform work regularly and predictably.
• Other duties as assigned.

Skills

Fluency in English

Education

High School diploma or equivalent

Job description

Hard Rock Hotel & Casino Bristol is seeking a diligent Housekeeper to maintain guest rooms including occupied and checked-out rooms and suites, performing cleaning, bed making, linen replenishment, and ensuring supplies are stocked.

The role emphasizes guest service, adherence to gaming regulations and safety, and teamwork. Applicants should have a High School diploma or equivalent and at least 6 months of housekeeping experience, with ability to work nights, weekends and holidays.