Guest-Facing Front Desk Pro: Flexible Shifts & Growth

Holiday Inn Cincinnati Liberty Way; Wetherington (OH); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Flexible scheduling

Career growth

Job summary

Holiday Inn Cincinnati Liberty Way is seeking a Front Desk Associate to be the friendly first and last face guests meet, setting the tone for their stay. You will handle check-ins, reservations, and inquiries with warmth and professionalism.

This role offers 1st and 2nd shift options, full-time and part-time opportunities, and flexible scheduling within Seva Hospitality properties. Join a collaborative team focused on guest satisfaction and career growth.

Qualifications

• Exceptional customer service and communication skills.
• Ability to multitask and remain composed in a fast-paced, guest-facing environment.
• Flexible availability, including evenings, weekends, and select holidays.

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction.
• Manage guest reservations, modifications, and cancellations using the property management system (PMS).
• Answer incoming calls and respond to guest inquiries with professionalism and warmth.
• Promote and enroll guests in hotel rewards programs.
• Resolve guest concerns promptly and creatively, escalating to management when appropriate.
• Balance daily accounts and perform end-of-shift financial reconciliation.
• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities.
• Maintain a clean, organized, and welcoming front desk area at all times.

Skills

Customer service

Communication

Multitasking

Punctuality

Tools

PMS

Job description

Holiday Inn Cincinnati Liberty Way is seeking a Front Desk Associate to be the friendly first and last face guests meet, setting the tone for their stay. You will handle check-ins, reservations, and inquiries with warmth and professionalism.

This role offers 1st and 2nd shift options, full-time and part-time opportunities, and flexible scheduling within Seva Hospitality properties. Join a collaborative team focused on guest satisfaction and career growth.