Night Auditor | 3rd Shift, Guest Experience & Night Ops

Seva Hospitality; Olde West Chester (OH); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Employee hotel discounts across Seva/H

Flexible scheduling — 1st, 2nd, 3rd Sh

Career growth opportunities within Se…

Job summary

Holiday Inn Cincinnati - Liberty Way is seeking a Night Auditor to join our front desk team. You will be the first and last face guests see, guiding their check-in and check-out with a friendly, solution-focused approach.

The role requires handling reservations, reconciling daily accounts, and supporting the sales team with requests and upselling opportunities. Third shift, full-time and part-time options are available, with benefits and a collaborative culture.

Qualifications

• Excellent customer service and communication abilities.
• Ability to multitask in a fast-paced, guest-facing environment.
• Proficiency with basic computer tasks (email/internet).
• PMS experience is a plus.

Responsibilities

• Welcome and check in arriving guests, creating a friendly first impression.
• Manage reservations, modifications and cancellations in the PMS.
• Answer calls and respond to guest inquiries with warmth and professionalism.
• Promote and enroll guests in hotel rewards programs.
• Balance daily accounts and perform end-of-shift reconciliation.
• Run Night Audit programs and assist with breakfast setup.

Skills

Exceptional customer service

Communication skills

Multitasking

Punctual

Basic computer skills

Tools

PMS (IHG/HotelKey/Hilton/PEP)

Job description

Holiday Inn Cincinnati - Liberty Way is seeking a Night Auditor to join our front desk team. You will be the first and last face guests see, guiding their check-in and check-out with a friendly, solution-focused approach.

The role requires handling reservations, reconciling daily accounts, and supporting the sales team with requests and upselling opportunities. Third shift, full-time and part-time options are available, with benefits and a collaborative culture.