Guest-Facing Cashier & Customer Service Pro

Floor & Decor Holdings Inc.; Lakeland (FL); On-site; USD 1,705,000 - 2,428,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Paid vacation and holidays

Job summary

Floor & Decor Holdings Inc. is seeking a Cashier (Customer Service Associate) who will be the first and last interaction for customers, greeting them, handling transactions, returns and basic cash office tasks.

Both full-time and part-time positions are available, with a minimum base pay from $15.00 per hour and higher starting pay based on experience. Responsibilities include providing exceptional service, processing transactions at the POS, and maintaining store standards while upholding

Qualifications

• Must be 18 years or older.
• Knowledge of basic math skills.
• Customer service experience.
• Potential travel to other stores for support.

Responsibilities

• Greet every customer in a helpful and courteous manner.
• Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.
• Provide above and beyond customer service and exceed customer expectations.
• Demonstrate and understand compliance of the company’s safety processes.
• Act and work in a manner consistent with the company’s core values.
• Process customers at checkout using the point of sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Open and close registers.
• Follow established cash, check and credit card acceptance procedures.
• Answer the telephone according to the company guidelines.
• Stock, tag and display merchandise as required.
• Be able to create price tags and merchandise signs.

Skills

Customer service

Basic math

Communication

Job description

Floor & Decor Holdings Inc. is seeking a Cashier (Customer Service Associate) who will be the first and last interaction for customers, greeting them, handling transactions, returns and basic cash office tasks.

Both full-time and part-time positions are available, with a minimum base pay from $15.00 per hour and higher starting pay based on experience. Responsibilities include providing exceptional service, processing transactions at the POS, and maintaining store standards while upholding