Guest Experience & Workplace Host

CBRE, Inc.; Mountain View (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

CBRE is seeking a Workplace Experience Coordinator in Mountain View to deliver world-class customer service to employees and guests. You will be the first point of contact, greet visitors, manage passes, answer calls, coordinate events, and oversee workplace services including mail and supplies.

You will handle inquiries with a positive, proactive approach, help coordinate meetings and functions, and ensure security procedures are followed while delivering a welcoming, professional environment.

Qualifications

• Front desk, concierge or hospitality experience is required.
• Strong customer service and communication skills.
• Open and flexible work schedules, ability to engage with groups.
• Ability to comprehend and interpret instructions and memos.

Responsibilities

• First contact for entrants; greet, issue passes and follow security.
• Answer phones professionally; assist and present information to groups.
• Coordinate recreational, dining, and business activities per requestor.
• Manage work orders; coordinate mail, supplies and onboarding.
• Address inquiries with professional customer service; provide solutions.
• Plan on-site events; secure space, set up, tear down, deliver supplies.
• Follow security procedures and assist emergency communications.

Skills

Front desk hospitality

Customer service

Communication

Flexibility

Education

HS Diploma or GED

Tools

Google Docs

Slack

Jira

Job description

CBRE is seeking a Workplace Experience Coordinator in Mountain View to deliver world-class customer service to employees and guests. You will be the first point of contact, greet visitors, manage passes, answer calls, coordinate events, and oversee workplace services including mail and supplies.

You will handle inquiries with a positive, proactive approach, help coordinate meetings and functions, and ensure security procedures are followed while delivering a welcoming, professional environment.