Guest Experience & Sales Associate - Perks + Commissions

European Wax Center; Newton (MA); On-site; USD 49,594,000 - 52,349,000; Full time

Benefits offered by this job

Complimentary waxing

50% off skincare

401(k) Plan

Sick Leave

Life and Disability Insurance

FSA & Dependent Care

Pre-Tax Transit Benefits

Training & career pathing

Job summary

European Wax Center is seeking a Guest Service Associate who will deliver an exceptional guest experience while achieving sales goals and supporting daily administrative tasks. You will educate guests on products and services, upsell retail items and waxing services, and guide customers on Wax Pass benefits.

The role requires strong communication, a professional appearance, and the ability to handle check-ins/outs and reservations.

Qualifications

• High school diploma or GED.
• 2+ years customer service or sales experience, preferably in a retail environment.
• Excellent written and verbal communication with strong attention to detail.
• Flexible to work weekends/evenings and external/internal events as needed.

Responsibilities

• Create an exceptional guest experience while achieving sales goals.
• Upsell and cross-sell retail products and waxing services.
• Educate guests on benefits and savings of Wax Passes.
• Administer check-ins/outs, process payments, refunds and reservations.

Skills

Customer service

Sales experience

Communication

Retail experience

Education

High school diploma or GED

Job description

European Wax Center is seeking a Guest Service Associate who will deliver an exceptional guest experience while achieving sales goals and supporting daily administrative tasks. You will educate guests on products and services, upsell retail items and waxing services, and guide customers on Wax Pass benefits.

The role requires strong communication, a professional appearance, and the ability to handle check-ins/outs and reservations.