Guest Experience & Wax Sales Associate

European Wax Center, Inc.; Columbia (MD); On-site; USD 21,000 - 34,000; Full time

Job summary

European Wax Center in Columbia, MD invites you to join our Guest Service/Sales team where you will create a welcoming atmosphere, engage guests to understand needs, and promote wax services and retail products. You will contribute to a positive guest experience and be part of a collaborative team.

We value strong communication, ability to handle a fast-paced environment, and a customer-first mindset. Base hourly pay plus sales commissions reflects your contributions and growth opportunities.

Qualifications

• One year of related service or retail experience.
• Excellent communication and interpersonal skills.
• Proficiency with POS systems.
• Ability to adapt to varying guest personalities and stay calm under pressure.

Responsibilities

• Greet guests with a friendly and inviting demeanor.
• Engage guests in conversations to understand needs and skincare goals.
• Proactively educate guests on wax pass options, promotions, and benefits of waxing.
• Educate guests on retail products and prebooking options.
• Book reservations and resolve guest concerns promptly and professionally.
• Maintain an organized front desk and lobby area, upholding brand standards.
• Share product knowledge with colleagues and participate in ongoing training.

Skills

Interpersonal skills

Verbal communication

Sales experience

Customer service

Adaptability

Teamwork

Tools

POS systems

Computer literacy

Job description

European Wax Center in Columbia, MD invites you to join our Guest Service/Sales team where you will create a welcoming atmosphere, engage guests to understand needs, and promote wax services and retail products. You will contribute to a positive guest experience and be part of a collaborative team.

We value strong communication, ability to handle a fast-paced environment, and a customer-first mindset. Base hourly pay plus sales commissions reflects your contributions and growth opportunities.