Guest Experience Waiter/Waitress — Service & Upsell Pro

USA Hockey Inc; Plymouth Charter Township (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

USA Hockey Arena in Plymouth, Michigan is seeking a waiter/waitress to provide friendly, efficient service in a fast-paced setting. You will greet guests, seat them, take and deliver food and drinks, and help with menu recommendations to enhance the dining experience.

The role requires teamwork, multitasking, money handling, and maintaining a clean, welcoming dining area. Prior experience is preferred, with flexibility to work shifts, upsell when appropriate, and contribute to a outstanding

Qualifications

• Must showcase teamwork and communication skills.
• Must be able to handle money transactions responsibly.
• Must be able to multitask and act quickly.
• Must be flexible and ready to work in shifts.
• Prior experience as a waiter/waitress preferred.

Responsibilities

• Greeting guests, seating, and escorting guests.
• Providing menu recommendations and additional information.
• Upselling additional products when appropriate.
• Checking IDs to prevent minors from ordering alcoholic beverages.
• Taking orders using software, order slips, or by memorization.
• Communicating order details to the kitchen staff.
• Delivering food and beverages in a timely fashion.
• Delivering checks and collecting bill payments.
• Cleaning and maintaining the appearance of tables and tableware.
• Providing exceptional customer experience.

Skills

teamwork

communication

money handling

multitasking

flexibility

Job description

USA Hockey Arena in Plymouth, Michigan is seeking a waiter/waitress to provide friendly, efficient service in a fast-paced setting. You will greet guests, seat them, take and deliver food and drinks, and help with menu recommendations to enhance the dining experience.

The role requires teamwork, multitasking, money handling, and maintaining a clean, welcoming dining area. Prior experience is preferred, with flexibility to work shifts, upsell when appropriate, and contribute to a outstanding