Guest Experience Server

IHOP; Troy (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

IHOP in Troy, MI is seeking a friendly server to greet guests, take orders, and deliver food and beverages with a smile. You will upsell when appropriate and help guests choose from our menu.

The role requires strong teamwork, clear communication, and reliability; you should be comfortable handling cash and card transactions and able to multitask in a fast-paced dining room. Shifts vary, and attendance is essential for guest satisfaction.

Qualifications

• Prior server experience is a plus.
• Must showcase teamwork and communication skills.
• Must be able to handle money transactions responsibly.
• Must be able to multitask and act quickly.
• Must be flexible and ready to work in shifts.

Responsibilities

• Greeting, seating, and escorting guests.
• Providing menu recommendations and additional information.
• Upselling additional products when appropriate.
• Taking orders using software, order slips, or by memorization.
• Communicating order details to the kitchen staff.
• Delivering food and beverages in a timely fashion.
• Delivering checks and collecting bill payments.
• Cleaning and maintaining the appearance of tables and tableware.
• Providing exceptional customer experience.

Skills

Multitasking

Teamwork

Communication

Cash handling

Job description

IHOP in Troy, MI is seeking a friendly server to greet guests, take orders, and deliver food and beverages with a smile. You will upsell when appropriate and help guests choose from our menu.

The role requires strong teamwork, clear communication, and reliability; you should be comfortable handling cash and card transactions and able to multitask in a fast-paced dining room. Shifts vary, and attendance is essential for guest satisfaction.