Guest Experience Pro — Upsell, Service & Team Growth

Uphoff Ventures, LLC; Manassas (VA); On-site; USD 5,700 - 8,100; Full time

Benefits offered by this job

Fun Work Environment

Culture & Community

401k

Incentive Bonus

Paid Time Off

Flexible Schedule

Health Insurance

Professional Development

Job summary

Uptown Alley is seeking a friendly, guest-focused server to deliver outstanding hospitality in a high-energy dining environment. You will take orders, upsell menu items, process payments, and help manage seating to maximize guest satisfaction. Candidates should have food-safety knowledge, a HS diploma, and the stamina to work a fast-paced shift.

English required; Spanish a plus. This on-site role offers competitive tips, benefits, and opportunities for professional growth.

Qualifications

• Certifications in food safety and sanitation, such as ServSafe or Safe Food Handling.
• High School Diploma or Equivalent.
• Ability to stand for long periods, lift heavy objects, and perform repetitive tasks in a hot, demanding kitchen environment.

Responsibilities

• Upsell and revenue generation during service.
• Process payments accurately and efficiently.
• Manage table turnover and optimize seating.
• Ensure compliance with safety standards.
• Resolve guest issues promptly.
• Maintain up-to-date menu knowledge.
• Ensure overall customer satisfaction.

Skills

Customer Service Orientation

Communication Skills

Attention to Detail

Technological Proficiency

Spanish (Desirable)

Education

ServSafe/Safe Food Handling certification

High School Diploma or Equivalent

Physical Stamina & Endurance

Tools

POS Systems

Reservation Systems

Job description

Uptown Alley is seeking a friendly, guest-focused server to deliver outstanding hospitality in a high-energy dining environment. You will take orders, upsell menu items, process payments, and help manage seating to maximize guest satisfaction. Candidates should have food-safety knowledge, a HS diploma, and the stamina to work a fast-paced shift.

English required; Spanish a plus. This on-site role offers competitive tips, benefits, and opportunities for professional growth.