Guest Experience & Venue Operations Lead

asmglobal; Tinley Park (IL); On-site; USD 26,000 - 34,000; Full time

Job summary

Legends Global seeks an Operations Supervisor to oversee the venue operations department with a strong emphasis on guest experience and day-to-day activities. The role reports to the General Manager and requires collaboration with event and warehouse staff to ensure smooth operations.

You will supervise staff, manage inventory, enforce service standards, and uphold safety and cash procedures. The position demands strong organizational skills, reliability, and excellent English communication in a

Qualifications

• Must be at least 18 years old.
• Strong attention to detail with excellent organization and time management.
• English fluency required; capable of reading and following safety procedures.
• Ability to multi-task in a fast-paced, team-oriented setting.

Responsibilities

• Supervise all activities within the venue operations department.
• Focus on guest experience and daily operations; report to General Manager.
• Assist in staffing, scheduling, and training of event and warehouse staff.
• Directly manage event day staff and interact with customers.
• Maintain high-volume food and beverage inventory control.
• Lead venue operations under GM direction; support staff supervision.
• Educate and enforce responsible beverage service and compliance.
• Develop and enforce standards for service, sanitation, and quality.
• Ensure cash handling procedures are documented and followed.
• Conduct inventory audits and perform reconciliations.

Skills

Attention to detail

Highly organized

Time management

English fluency

Multi-tasking

Team interaction

Job description

Legends Global seeks an Operations Supervisor to oversee the venue operations department with a strong emphasis on guest experience and day-to-day activities. The role reports to the General Manager and requires collaboration with event and warehouse staff to ensure smooth operations.

You will supervise staff, manage inventory, enforce service standards, and uphold safety and cash procedures. The position demands strong organizational skills, reliability, and excellent English communication in a