Guest Experience Valet | Friendly Parking & Luggage Help

Towne Park, LLC.; Baltimore (MD); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job summary

Towne Park, LLC. is seeking a Guest Service Associate to deliver exceptional hospitality while parking and retrieving guest vehicles in a prompt and safe manner. You will assist guests with luggage during arrival and departure as applicable, ensuring a friendly and efficient experience.

Work is full-time, Monday–Friday shifts between 6am–7pm. You’ll greet guests, provide directions, explain rates, manage tickets and keys, and contribute to a welcoming environment at the location.

Qualifications

• Education: High school diploma or GED.
• Required Licensure, Certification, etc.: Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
• Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience
• Knowledge: Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English language
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed
• Ability to operate a manual transmission is highly desirable

Responsibilities

• Maintain a pleasant, friendly and professional demeanor with guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. - 25%
• Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. - 10%
• Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. - 20%
• Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. - 10%
• Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. - 35%

Education

High school diploma or GED

Job description

Towne Park, LLC. is seeking a Guest Service Associate to deliver exceptional hospitality while parking and retrieving guest vehicles in a prompt and safe manner. You will assist guests with luggage during arrival and departure as applicable, ensuring a friendly and efficient experience.

Work is full-time, Monday–Friday shifts between 6am–7pm. You’ll greet guests, provide directions, explain rates, manage tickets and keys, and contribute to a welcoming environment at the location.