Guest Experience Usher - Live Jazz & Events Host

SFJAZZ; San Francisco (CA); Vor Ort; USD 38.000 - 45.000; Vollzeit

Zusammenfassung

SFJAZZ Center in San Francisco seeks a friendly, customer-service oriented Usher to welcome guests to concerts, donor events, and special events year-round. You will greet guests, scan tickets, assist with coat check, and help direct people to seating while upholding SFJAZZ’s standards.

This union role requires strong communication, the ability to work evenings and weekends, and the stamina to stand for long periods.

Qualifikationen

• At least two years of performing arts or customer service experience.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational and technical skills, including Microsoft Office 365; AtVenu experience preferred.

Aufgaben

• Greet and direct guests, scan tickets, manage coat/bag check, and monitor entrances.
• Provide exceptional customer service and information about SFJAZZ programs and events.
• Collaborate with FOH, Box Office, Production, volunteers, and staff for smooth operations.
• Respond promptly to guest and staff concerns and escalate as needed.
• Follow ADA requirements, crowd control, crisis intervention guidelines, and emergency procedures.
• Troubleshoot basic equipment issues, including scanners and radios.
• Assist with event setup, including furniture, stanchions, signage, and theater seating.
• Assist with artist merchandise sales using AtVenu POS software and maintain FOH inventory.
• Work required high-volume event shifts, including select festivals, galas, holiday performances, and extended performance runs.
• Perform other duties as assigned.

Kenntnisse

Communication skills

Customer service

Interpersonal skills

Problem solving

Multitasking

Tools

AtVenu POS

Microsoft Office 365

Jobbeschreibung

SFJAZZ Center in San Francisco seeks a friendly, customer-service oriented Usher to welcome guests to concerts, donor events, and special events year-round. You will greet guests, scan tickets, assist with coat check, and help direct people to seating while upholding SFJAZZ’s standards.

This union role requires strong communication, the ability to work evenings and weekends, and the stamina to stand for long periods.