Guest Experience Usher — Live Event Seating

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 17,000 - 30,000; Full time

Job summary

Agua Caliente Casinos is seeking a friendly event usher to take tickets, scan entries, and direct guests to seats at live shows in Rancho Mirage. You will help guests with questions, assist patrons with disabilities, and enforce venue policies during events.

The role requires a high school diploma or GED and strong English communication. Multilingual skills are a plus, and candidates should be able to stand and walk for long periods in a busy casino venue environment.

Qualifications

• High school diploma or GED required.
• Some demonstrated customer service experience or training.
• Computer literate with good English communication skills.
• Multilingual is desirable or a plus.

Responsibilities

• Greet guests politely and direct them to their seats.
• Assist with ticket taking duties including ticket scanning.
• Inform guests about location of restrooms, refreshments, and exits.
• Attend to guests and assist with any questions or problems.
• Enforce event rules and safety regulations.
• Follow emergency protocols and guide guests to exits.
• Keep lobby and facilities neat and organized.

Skills

Guest service

English communication

Multilingual

Education

High school diploma or GED

Job description

Agua Caliente Casinos is seeking a friendly event usher to take tickets, scan entries, and direct guests to seats at live shows in Rancho Mirage. You will help guests with questions, assist patrons with disabilities, and enforce venue policies during events.

The role requires a high school diploma or GED and strong English communication. Multilingual skills are a plus, and candidates should be able to stand and walk for long periods in a busy casino venue environment.