Guest Experience & Upsell Specialist

Hertz; Fort Lauderdale (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Up to 40% off the base rate of any std

Medical, Dental & Vision plan options

401(k) employer matching

Parental Leave & Adoption Assistance

Employee Assistance Program

Educational Reimbursement & Discounts

Pet Insurance & Identity Theft options

Theme Park Tickets & Gym Discounts

Job summary

The Customer Care Representative consults with customers on their Hertz rental, aiming to maximize revenue by actively offering products and services and overcoming objections. You will ensure the customer receives world-class service and sales support.

Wages are $16.00 per hour and you will be part of a team that values ownership, accountability, and initiative while delivering top-tier customer experiences.

Qualifications

• Strong oral and written communication skills.
• Ability to build relationships with customers.
• Multitasking capability is required.
• Upsell skills to overcome objections.
• High level of ownership and initiative.

Responsibilities

• Consult with customers on Hertz rentals to identify needs.
• Maximize revenue by offering products and services.
• Overcome customer objections to close sales and ensure satisfaction.

Skills

Excellent communication

Relationship building

Multitasking

Upselling

Ownership & initiative

Job description

The Customer Care Representative consults with customers on their Hertz rental, aiming to maximize revenue by actively offering products and services and overcoming objections. You will ensure the customer receives world-class service and sales support.

Wages are $16.00 per hour and you will be part of a team that values ownership, accountability, and initiative while delivering top-tier customer experiences.