Car Rental Customer Experience Specialist

Hertz Global Holdings, Inc.; Las Vegas (NV); Sur place; USD 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

Medical, dental & vision plans

Life insurance

401(k) matching

Paid parental leave

Employee assistance program

Educational reimbursement

Discounts and special offers

Résumé du poste

Hertz Global Holdings, Inc. is seeking a Customer Service Associate to interact with customers, manage rental and return processes, and provide a seamless experience at the counter.

You will greet customers, resolve issues, and promote Hertz services while maintaining a professional appearance and strong brand representation. The role requires delivering world-class service in a fast-paced environment, with flexibility for weekend/holiday shifts and standing for long periods.

Qualifications

• Strong customer service focus with attention to detail.
• Ability to navigate multiple computer systems while assisting customers.
• Excellent verbal and written communication in English.
• Professional appearance and behavior aligned with Hertz standards.

Responsabilités

• Provide world class customer service during rental and return processes.
• Greet customers with a smile and offer helpful directions as needed.
• Suggest optional products to meet customer needs while adhering to policies.
• Ensure rental documents are accurate and complete, and review charges at return.

Connaissances

Customer service

Multi-tasking

English proficiency

Communication skills

Teamwork

Professional appearance

Brand representation

Attention to detail

Customer focus

Description du poste

Hertz Global Holdings, Inc. is seeking a Customer Service Associate to interact with customers, manage rental and return processes, and provide a seamless experience at the counter.

You will greet customers, resolve issues, and promote Hertz services while maintaining a professional appearance and strong brand representation. The role requires delivering world-class service in a fast-paced environment, with flexibility for weekend/holiday shifts and standing for long periods.