Customer Success Associate

Hertz-1; Santa Barbara (CA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Company-Paid Life Insurance

Paid Parental Leave

Employee discounts

Job summary

Hertz in Santa Barbara is seeking a Customer Service Associate to deliver outstanding support, resolve issues with empathy, and build lasting customer relationships. You will be a brand advocate, contributing to NPS initiatives and coaching teammates while upholding service standards.

This role offers growth opportunities, competitive pay, and comprehensive benefits as part of a global leader in mobility.

Qualifications

• 3+ years of customer service experience.
• Experience supporting operational and sales functions.
• Strong communication and relationship-building skills.
• Proven ability to influence and collaborate with others.
• Excellent problem-solving and decision-making abilities.
• Strong organizational and time-management skills.
• A passion for delivering exceptional customer experiences.
• Ability to thrive in a fast-paced, team-oriented environment.

Responsibilities

• Delivering exceptional customer service and resolving customer concerns with professionalism and care.
• Building strong relationships with customers to increase loyalty and satisfaction.
• Serving as a key contact for customer feedback and Net Promoter Score (NPS) initiatives.
• Analyzing customer feedback to identify opportunities for improvement.
• Supporting and coaching team members on customer service best practices.
• Assisting leadership in implementing action plans that improve customer satisfaction.
• Promoting a positive, customer-focused culture throughout the location.
• Ensuring compliance with company policies, service standards, and operational procedures.

Skills

Customer service

Communication

Job description

Make Every Customer Interaction Count

Are you passionate about helping people, solving problems, and creating exceptional customer experiences? Join Hertz as a Customer Service Associate and become a key part of a team dedicated to delivering outstanding service and building customer loyalty.

In this role, you'll be more than a customer service representative. You'll be a customer advocate, a problem solver, and a leader in driving service excellence. If you thrive on helping others and want a career with growth opportunities, competitive pay, and great benefits, we'd love to hear from you.

Why Join Hertz?

• Starting Pay: $21.50 per Hour.
• Overtime Opportunities:
  • Eligible for overtime pay when approved.
• Holiday Pay:
  • Earn 1.5x your regular pay rate for hours worked on designated holidays, plus holiday pay benefits.
• Generous Paid Time Off:
  • Vacation accrual starting on day one.
  • Up to 40 hours of sick time.
  • 4 floating holidays.
  • 9 paid company holidays.
• Employee Rental Discounts:
  • Up to 40% off standard Hertz rental rates.
• Career Growth & Development:
  • Build leadership, customer service, and operational experience with a global industry leader.

What You'll Do:

• Delivering exceptional customer service and resolving customer concerns with professionalism and care.
• Building strong relationships with customers to increase loyalty and satisfaction.
• Serving as a key contact for customer feedback and Net Promoter Score (NPS) initiatives.
• Analyzing customer feedback to identify opportunities for improvement.
• Supporting and coaching team members on customer service best practices.
• Assisting leadership in implementing action plans that improve customer satisfaction.
• Promoting a positive, customer-focused culture throughout the location.
• Ensuring compliance with company policies, service standards, and operational procedures.

What We're Looking For:

• 3+ years of customer service experience.
• Experience supporting operational and sales functions.
• Strong communication and relationship-building skills.
• Proven ability to influence and collaborate with others.
• Excellent problem-solving and decision-making abilities.
• Strong organizational and time-management skills.
• A passion for delivering exceptional customer experiences.
• Ability to thrive in a fast-paced, team-oriented environment.

Outstanding Benefits:

Eligible employees may receive access to:

• Medical, Dental, and Vision Insurance.
• 401(k) with Company Match.
• Company-Paid Life Insurance.
• Paid Parental Leave and Adoption Assistance.
• Employee Assistance Program for employees and their families.
• Career development opportunities.
• Employee discounts on rentals and more.

Build a Career Centered on Customer Experience

At Hertz, customer service isn't just a department, it's at the heart of everything we do. This is an opportunity to make a real impact, help drive business success, and develop valuable leadership skills while working for a company recognized around the world.